VP, Loan Servicing: Operational Excellence & Leadership

JP Morgan Chase; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

JP Morgan Chase in Chicago is seeking a Loan Servicing Manager III to lead a group of specialists responsible for accurate and timely servicing across a loan portfolio. You will interpret loan documentation, manage priorities, and partner with stakeholders to resolve issues while reducing operational risk and driving continuous improvement.

You will coach and develop future leaders, guide execution, strengthen controls, and help develop talent in a culture of accountability and continuous

Qualifications

• 7 years of experience managing loan servicing operations.
• Experience leading teams in financial services with accountability for quality, timeliness, and performance outcomes.
• Demonstrated experience resolving complex issues through effective conflict management with internal teams and external stakeholders.
• Experience contributing to operational planning and decisions that improve servicing execution and risk outcomes.
• Experience mentoring and developing others through coaching, feedback, and skill development.

Responsibilities

• Oversee the interpretation of loan documents to support accurate and timely loan servicing.
• Lead a team of loan servicing specialists by setting clear expectations and driving performance.
• Resolve complex issues by applying conflict management skills across internal teams and external stakeholders.
• Execute strategic planning to improve servicing outcomes, strengthen controls, and align work to longer-term objectives.
• Coach and develop future leaders through mentorship, feedback, and skill-building support.

Skills

Loan servicing management

Leadership

Conflict resolution

Operational planning

Coaching & mentoring

Data reporting

Cross-functional coordination

Job description

JP Morgan Chase in Chicago is seeking a Loan Servicing Manager III to lead a group of specialists responsible for accurate and timely servicing across a loan portfolio. You will interpret loan documentation, manage priorities, and partner with stakeholders to resolve issues while reducing operational risk and driving continuous improvement.

You will coach and develop future leaders, guide execution, strengthen controls, and help develop talent in a culture of accountability and continuous