Senior Loan Servicing Specialist – Mentor & Process Expert

JPMorgan Chase & Co.; Chicago (IL); Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

JPMorgan Chase & Co. in Chicago seeks a Loan Servicing Specialist IV to manage an assigned portfolio of loans, interpret loan documents, and ensure timely processing and compliance. You will mentor junior staff and coordinate with internal and external clients to resolve issues.

The role emphasizes critical thinking, conflict management, and attention to deadlines in a high-volume environment, with exposure to evolving lending processes and AI-enabled tools to improve operations.

Qualificações

• Baseline knowledge or equivalent in loan servicing.
• Strong time management and organizational skills.
• Experience in conflict management and resolution.
• Emerging critical thinking to evaluate loan servicing scenarios.
• Active listening and questioning to gain understanding.

Responsabilidades

• Act as primary contact for clients, addressing loan servicing issues per procedures.
• Interpret loan documents and ensure accurate system setup for new deals, restructures, and amendments.
• Initiate loan activities such as funding, re-pricings, and payments per client instructions and credit agreements.
• Calculate and monitor complex interest and fee accruals at various rate levels, ensuring accuracy and compliance.
• Provide guidance and mentorship to junior roles, leveraging expertise in loan servicing.

Conhecimentos

Loan servicing

Time management

Conflict management

Critical thinking

Listening & questioning

Descrição da oferta de emprego

JPMorgan Chase & Co. in Chicago seeks a Loan Servicing Specialist IV to manage an assigned portfolio of loans, interpret loan documents, and ensure timely processing and compliance. You will mentor junior staff and coordinate with internal and external clients to resolve issues.

The role emphasizes critical thinking, conflict management, and attention to deadlines in a high-volume environment, with exposure to evolving lending processes and AI-enabled tools to improve operations.