VP, SMB Growth & AI-Driven Sales & Accounts

Motive; United States; Hybrid; USD 180,000 - 260,000; Full time

Job summary

Motive is hiring a Vice President, SMB to lead our high-volume inside sales and account management team, based in the US with global offshore support. This role drives digital transformation, AI automation, and product-led growth to stabilize churn and boost multi-product attach rates.

You will oversee a distributed team across Lahore, Islamabad, and Austin, focusing on lifecycle optimization, renewals, and strategic partnerships while partnering with product and lifecycle marketing to scale

Qualifications

• 10+ years of progressive sales or account-management leadership in SMB/B2B SaaS or hardware.
• Experience managing distributed teams across regions (LatAm, India, Philippines, Pakistan) and offshore hubs.
• Strong expertise in AI, automation, and telemetry to optimize high-volume operations.
• Proven track record of reducing churn and increasing cross-sell in SMB segments.
• Excellent analytical skills with metrics-driven approach.

Responsibilities

• Drive Digital Transformation & AI Integration: Modernize a large-scale, human-heavy GTM operation by identifying repetitive tasks and embedding AI automation, self-service tools, and tech-touch workflows across the customer journey.
• Lead a Global, Distributed Team: Oversee an inside sales and account management organization. Partner with US-based Directors in Austin to maintain high operational rigor, performance management, coaching, and alignment across frontline offshore teams.
• Master Churn Analytics & Forecasting: Deep-dive into aggregate customer data across SMB accounts to separate controllable churn from uncontrollable market attrition, implementing actionable levers to maximize retention.
• Automate Customer Lifecycle Touchpoints: Partner closely with Lifecycle Marketing and Product teams to establish usage-based automated triggers that anticipate customer needs, drive proactive interventions, and improve customer health scores.
• Expand Core Customer ACV & Cross-Sell: Build and scale repeatable playbooks to attach 3rd and 4th products to raise average deal values and scale core customer accounts.
• Fix & Proactively Manage Renewals: Overhaul auto-renewal and billing processes to eliminate customer friction, improve trust, and resolve public sentiment issues on platforms like G2 and Trustpilot.
• Explore Base Monetization & Strategic Partnerships: Collaborate with Business Development to explore innovative monetization strategies across our customer base.

Skills

Large-Scale Leadership

AI & Automation

Post-Sales Management

Data-Driven Decision Making

Travel Flexibility

Job description

Motive is hiring a Vice President, SMB to lead our high-volume inside sales and account management team, based in the US with global offshore support. This role drives digital transformation, AI automation, and product-led growth to stabilize churn and boost multi-product attach rates.

You will oversee a distributed team across Lahore, Islamabad, and Austin, focusing on lifecycle optimization, renewals, and strategic partnerships while partnering with product and lifecycle marketing to scale