VP, Service Operations & Intelligent Services (Remote)

Albireo Energy, LLC; Sacramento (CA); Hybrid; USD 185,000 - 280,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Job summary

Albireo Energy, LLC seeks a results-driven Vice President of Service Operations to standardize, scale, and continuously improve our service organization. You will own the enterprise service operating model, KPIs, workforce capability, and the development of service leaders across divisions.

Reporting to the Executive team, you will drive profitability, customer satisfaction, and recurring revenue through strategic partnerships with General Managers, Sales, HR, and Finance.

Qualifications

• BS in Engineering, Business, or related field.
• Minimum of 15 years of progressive leadership experience in large-scale service operations.
• Experience leading multi-location or geographically dispersed service organizations.
• Building Automation, HVAC, Mechanical, Electrical, or related technical services industry experience.
• Proven ability to develop and implement enterprise-wide operating standards, service processes, and performance management systems.
• Strong experience leading KPI-driven operational excellence initiatives utilizing Lean, Continuous Improvement, or similar methodologies.
• Demonstrated success developing service leaders, technicians, and technical organizations through coaching, training, succession planning, and organizational development.
• Experience leading organizational change and digital service transformation through the implementation of new processes, technologies, operating models, and connected service solutions.
• Strong financial and business acumen, including experience improving service profitability, productivity, gross margin, and operational performance.
• Excellent leadership, communication, collaboration, and executive influencing skills with the ability to build alignment across geographically dispersed organizations.
• Demonstrated ability to build cross-functional partnerships with Sales, Operations, Engineering, Finance, Human Resources, Marketing, and Executive Leadership.

Responsibilities

• Drive enterprise service performance across divisions to improve gross margin, productivity, recurring revenue retention, customer satisfaction, and operational effectiveness.
• Partner with General Managers, Sales Managers, Service Managers and HR leaders to improve division service performance through operational excellence, workforce capability, customer retention, and consistent execution.
• Lead regular service business reviews to evaluate operational and financial performance, identify improvement opportunities, execute corrective actions, and drive accountability.
• Develop and implement action plans to improve service profitability, technician productivity, customer experience, and operational execution.
• Monitor service performance against established KPIs and drive corrective actions to achieve operational and financial objectives.
• Own and continuously improve Albireo Energy's Service operating model, including organizational design, staffing models, workforce planning, service delivery processes, technician utilization practices, supporting systems, and performance expectations.
• Establish standard service processes, workflows, procedures, and best practices for service delivery.
• Define and maintain enterprise service standards, scorecards, dashboards, and performance reporting to drive consistency and continuous improvement.
• Drive adoption of standard operating procedures, tools, and systems to improve consistency, scalability, and operational efficiency.
• Lead continuous improvement initiatives focused on productivity, responsiveness, quality, customer satisfaction, and profitability.
• Ensure service operations deliver consistent, professional, and high-quality customer experience across the organization.
• Partner with divisional leadership to improve technician utilization, service productivity, and field execution consistency.
• Partner with the Managed Services Center to standardize national service delivery capabilities, technical support, and enterprise service processes.
• Serve as the functional leader for Service Managers across Albireo Energy, establishing leadership expectations, performance standards, and accountability.
• Evolve onboarding, training, coaching, and succession planning programs for Service Managers and other key service leadership positions.
• Establish career development pathways, technical training standards, progression models, and competency frameworks for technicians, system specialists, and service personnel.
• Partner with division, technical, and operational leaders to identify, develop, and retain future service leaders and technical talent.
• Drive technician and service workforce capability, productivity, engagement, retention, and customer relationship skills to support operational excellence.
• Foster a culture of safety, accountability, continuous improvement, customer focus, and professional development throughout the service organization.
• Partner with Human Resources to develop recruiting, workforce planning, and talent development strategies that ensure technician capacity and capabilities align with current and future service demand.
• Lead the development, standardization, deployment, and continuous improvement of Albireo Energy's intelligent service offerings.
• Define scalable service delivery, deployment, support, monitoring, analytics, and customer success models for intelligent services.
• Partner with Sales, Marketing, Operations, Technical Resources, and the Managed Services Center to enable successful deployment, adoption, and operational delivery of intelligent services.
• Drive the integration of analytics, optimization, AI-enabled services, and emerging technologies into Albireo Energy's service portfolio.
• Develop technician workflows, training, and enablement strategies that integrate intelligent services into everyday service delivery and customer interactions.
• Establish and maintain operational processes that maximize successful transition of project customers into long-term service relationships.
• Develop and implement standardized project-to-service transition processes and accountability measures.
• Establish KPIs to measure project-to-service conversion effectiveness and recurring revenue growth.
• Partner with Sales and Solutions Operations leadership to ensure successful customer turnover and long-term engagement.
• Standardize and drive adoption of In‑Warranty Service and other lifecycle service programs that strengthen customer retention and support recurring service growth.
• Partner with Executive Leadership to develop and execute Albireo Energy's long-term service strategy.
• Support acquisitions, integrations, and organizational initiatives impacting service operations.
• Foster collaboration between service, sales, operations, engineering, finance, human resources, and technical support teams.
• Build a culture of operational excellence, innovation, accountability, and customer success across the service organization.
• Salary Range: $185k-$280k DOE.

Skills

Leadership

Operational Excellence

KPI management

Cross-functional collaboration

Strategic thinking

Change management

Financial acumen

Lean / Continuous Improvement

Team development

Education

BS in Engineering, Business, or related field

Job description

Albireo Energy, LLC seeks a results-driven Vice President of Service Operations to standardize, scale, and continuously improve our service organization. You will own the enterprise service operating model, KPIs, workforce capability, and the development of service leaders across divisions.

Reporting to the Executive team, you will drive profitability, customer satisfaction, and recurring revenue through strategic partnerships with General Managers, Sales, HR, and Finance.