VP, Global Service Operations – Remote

Albireo Energy, LLC; United States; Hybrid; USD 185,000 - 280,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Voluntary Life Insurance

Short Term Disability

Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Job summary

Albireo Energy is seeking a Vice President – Service Operations to lead the service organization’s performance across divisions, focusing on operating model, KPIs, and profitability. The role partners with General Managers, Sales, and HR to deliver best-in-class service and recurring revenue growth.

The successful candidate will drive standard processes, workforce development, and intelligent service offerings while ensuring a consistent, high-quality customer experience nationwide.

Qualifications

• BS in Engineering, Business, or related field required.
• Minimum of 15 years of progressive leadership experience managing large-scale service operations.
• Demonstrated success leading multi-location or geographically dispersed service organizations.
• Building Automation, HVAC, Mechanical, Electrical, or related technical services industry experience required.
• Proven ability to develop and implement enterprise-wide operating standards, service processes, and performance management systems.
• Strong experience leading KPI-driven operational excellence initiatives utilizing Lean, Continuous Improvement, or similar methodologies.
• Demonstrated success developing service leaders, technicians, and technical organizations through coaching, training, succession planning, and organizational development.

Responsibilities

• Drive enterprise service operational and financial performance by improving gross margin, productivity, recurring revenue retention, customer satisfaction, and operational effectiveness across all divisions.
• Partner with General Managers, Sales Managers and Human Resource leaders to improve division service performance through operational excellence, workforce capability, customer retention, and consistent execution.
• Lead regular service business reviews to evaluate operational and financial performance, identify improvement opportunities, execute corrective actions, and drive accountability.
• Develop and implement action plans to improve service profitability, technician productivity, customer experience, and operational execution.
• Monitor service performance against established KPIs and drive corrective actions to achieve operational and financial objectives.

Skills

Leadership

KPI-driven

Strategic planning

Cross-functional

Lean/CI

Executive influence

Education

BS in Engineering, Business, or related field

Job description

Albireo Energy is seeking a Vice President – Service Operations to lead the service organization’s performance across divisions, focusing on operating model, KPIs, and profitability. The role partners with General Managers, Sales, and HR to deliver best-in-class service and recurring revenue growth.

The successful candidate will drive standard processes, workforce development, and intelligent service offerings while ensuring a consistent, high-quality customer experience nationwide.