VP Sales Operations

Acosta Group; Dallas (TX); On-site; USD 142,000 - 185,000; Full time

Job summary

Premium Retail Services, LLC, a part of Acosta Group, seeks a Divisional Vice President of Field Operations to lead our wireless retail business across four regional territories inside Walmart Supercenter locations. This executive will drive sales performance, strengthen Walmart partnerships, and coach Regional Directors and field leaders to deliver results.

The role requires deep wireless industry expertise, 3PL experience, and a hands-on leadership style, with extensive travel (about 70%) to

Qualifications

• Extensive leadership experience in wireless, telecommunications, or retail operations.
• Experience guiding large multi-state markets via regional leaders.
• Strong knowledge of smartphones, accessories, and service sales.
• Proficient analytics and reporting for remote leadership.
• Proven success in leading large-scale operation and sales behavior changes.
• Excellent relationship-building and stakeholder management.
• Hands-on leader who spends time in stores supporting field teams.
• Experience partnering with Walmart or similar big-box retailers.

Responsibilities

• Lead and develop a team of Regional Directors across four geographic regions.
• Partner with Operations, Compliance, Training, Recruiting, and Analytics support teams to drive consistent execution, field performance, and scalable operations initiatives.
• Lead efforts to improve sales quality, reduce charge backs, mitigate financial and compliance risks, and drive sustainable business growth.
• Build strong partnerships with Walmart store, market-, and regional-level leadership.
• Leverage data and field insights to identify performance gaps, improve transactional retention, and drive meaningful program excellence.
• Coach leaders while fostering a culture of accountability, collaboration, and continuous improvement.

Skills

Wireless leadership

Regional leadership

Smartphone sales

Analytics reporting

Sales process changes

Stakeholder management

In-store coaching

Big-box partnerships

Job description

Description

We are seeking a Divisional Vice President of Field Operations to lead and grow our wireless retail business across four regional territories operating inside Walmart Supercenter locations. This executive leader will drive sales performance, strengthen partnerships with Walmart leadership, and develop a high-performing team of Regional Directors and field operations leaders. The ideal candidate brings deep wireless industry expertise, third-party labor (3PL) experience, and a passion for coaching teams and delivering results.

We are seeking a Divisional Vice President of Field Operations to lead and grow our wireless retail business across four regional territories operating inside Walmart Supercenter locations. This executive leader will drive sales performance, strengthen partnerships with Walmart leadership, and develop a high-performing team of Regional Directors and field operations leaders. The ideal candidate brings deep wireless industry expertise, third-party labor (3PL) experience, and a passion for coaching teams and delivering results.

Responsibilities

What You Will Do

• Lead and develop a team of Regional Directors across four geographic regions.
• Partner with Operations, Compliance, Training, Recruiting, and Analytics support teams to drive consistent execution, field performance, & scalable operations initiatives.
• Lead efforts to improve sales quality, reduce charge backs, mitigate financial and compliance risks, and drive sustainable business growth.
• Build strong partnerships with Walmart store, market-, and regional-level leadership.
• Leverage data and field insights to identify performance gaps, improve transactional retention, and drive meaningful program excellence.
• Coach leaders while fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications

What We Are Looking For

• Extensive leadership experience in wireless, telecommunications, or retail operations.
• Experience leading large, multi-state markets through regional leaders in direct reports capacity.
• Strong understanding of smartphones, accessories, and service sales business structure.
• Analytics & Reporting prowess, for identifying opportunities and taking appropriate actions in a remote leadership environment.
• Ability to demonstrate success in leading large-scale operation changes & sales behavior influence.
• Exceptional relationship-building and stakeholder management skills.
• A hands-on leader who enjoys spending time in stores and supporting field teams.
• Experience partnering with Walmart or other similar big box retail organizations is highly preferred.

Travel Requirements

This is a highly travel-intensive role requiring regular airline and automobile travel throughout assigned markets. Travel is expected to be approximately 70% of the time.

Why This Role Matters

The Divisional Vice President plays a critical role in shaping the future growth of our business. Through strong leadership, operational excellence, and meaningful partnerships with Walmart and our field teams, this individual will help expand wireless, accessory, and service sales while creating an outstanding experience for customers and employees.

Physical Requirements

• Sit for extended periods (typically 6+ hours per day)
• Use a computer, including keyboard and mouse, for prolonged periods
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)
• Reach, bend, or stoop occasionally to access files or office materials
• Maintain focus and attention for long periods of desk-based work
• Follow clear directions
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day

Strong interpersonal and highly developed writing skills; acute attention to detail.

About Us

Premium Retail Services is a part of Acosta Group - a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

#DiscoverYourPath

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category:

Exec Salary - Sales Support

Position Type:

Full time

Business Unit:

Corporate

Salary Range:

$142400.00 - $185100.00

Company:

Premium Retail Services, LLC