VP, Real-World Data Delivery & AI Ops

Norstella; United States; On-site; USD 180,000 - 320,000; Full time

Job summary

Norstella is seeking a VP, RWD Data Delivery to own end-to-end delivery execution for real world data products built from claims, EMR, and other clinical data. This leadership role blends data operations, clinical domain knowledge, AI, and platform thinking to drive on-time, high-quality deliveries and to shape the next generation delivery platform.

You will build and guide a team of delivery architects and analysts, partnering with Engineering, Clinical Operations, and Client teams to reduce

Qualifications

• 10+ years of experience in data delivery, data operations, or a closely related function in healthcare, life sciences, or real world data
• Direct experience working with RWD datasets — claims, EMR, or NLP-derived clinical data — in a delivery, QC, or data operations capacity
• Strong technical fluency: ability to read and interpret extract scripts, run counts and validation queries, and investigate data issues independently in a cloud data warehouse environment (Redshift, Snowflake, or equivalent)
• Hands-on experience working with or implementing AI and agentic automation tooling
• Comfort working with DAG-based pipeline infrastructure (Airflow or equivalent)
• Track record of leading small-to-mid-sized operational teams with clear accountability and measurable delivery outcomes
• Strong written and verbal communication, with the ability to translate technical issues into client-appropriate language when needed

Responsibilities

• Own the delivery for RWD data products, ensuring on-time delivery against contracted SLAs and high quality deliveries that meet client expectations and needs
• Lead triage and investigation of delivery issues, making rapid, accurate decisions about root cause across data, pipeline, specification, and vendor dimensions
• Serve as a primary operational partner to the delivery platform engineering team, translating delivery workflow pain points into system requirements and contributing to roadmap prioritization
• Work hands-on with QC dashboards and delivery tooling — evaluating outputs, identifying gaps in automated checks, and proposing enhancements that streamline the delivery process
• Identify patterns across delivery failures and drive systemic fixes — reducing recurrence rather than managing each issue in isolation
• Lead and develop a team of technical delivery architects, operations analysts and RWD specialists, setting clear ownership, building technical competency, and creating accountability structures that reduce escalation
• Serve as the delivery function's primary interface with Engineering, Clinical Operations, and Client teams — routing decisions correctly and preventing handoff bottlenecks
• Contribute to the design of delivery workflows and escalation paths, with a bias toward streamlining over documenting — fewer steps, cleaner ownership, faster resolution
• All other duties, as assigned

Skills

Delivery leadership

Technical fluency

RWD data delivery

Airflow DAGs

Team management

Client communication

Tools

Airflow

Redshift

Snowflake

Databricks

QC tooling

Job description

Norstella is seeking a VP, RWD Data Delivery to own end-to-end delivery execution for real world data products built from claims, EMR, and other clinical data. This leadership role blends data operations, clinical domain knowledge, AI, and platform thinking to drive on-time, high-quality deliveries and to shape the next generation delivery platform.

You will build and guide a team of delivery architects and analysts, partnering with Engineering, Clinical Operations, and Client teams to reduce