VP, Production Systems & Workflow Orchestration

Citi; Jacksonville (TX); Hybrid; USD 104,000 - 156,000; Full time

Job summary

Citi is seeking a Vice President in Jacksonville to design and optimize production workflows, manage key SaaS platforms, and align cross-functional teams to deliver high-quality content and campaigns. This hybrid role supports the Creative and Media Services group and requires a systems thinker with a strong operations background.

You will partner with Technology and Content teams to drive process improvements, ensure enterprise compliance, and lead initiatives across production,

Qualifications

• Bachelor’s degree in Media Operations, Communications, Business, Information Systems, or a similar field.
• Significant experience in production operations, workflow management, or media systems administration in a studio, broadcast, agency, or in-house creative environment.
• Deep understanding of post-production non-linear editing software such as Adobe Premiere Pro or Davinci Resolve
• Demonstrated experience designing and implementing production workflows across multi-disciplined creative teams.
• Strong working knowledge of production management and project tracking platforms (e.g., Frame.io, Asana, Monday.com, or equivalent); experience administering and configuring these systems preferred.
• Familiarity with content review, asset management, and digital delivery platforms relevant to video and creative production environments.
• Understanding of video production processes, post-production workflows, and content delivery pipelines across digital channels.
• Experience and an active interest in AI and LLM platforms and their application to production workflow optimization.
• Highly organized with the ability to manage multiple operational workstreams simultaneously and communicate clearly on status, priorities, and dependencies.

Responsibilities

• Design, document, and continuously improve the end-to-end workflows that govern how projects move through the production, creative, and infrastructure functions of the team.
• Identify operational bottlenecks, redundancies, and gaps across the content creation and delivery pipeline and develop practical, scalable solutions to address them.
• Partner with the VP, Creative Technology and VP, Content Delivery to align production, post-production, and delivery workflows into a cohesive operational model — working together to drive efficiency and maintain a degree of quality.
• Partner closely with colleagues in the Technology organization to ensure that all systems and platform integrations adhere to required enterprise processes, while also engaging as a collaborative partner in identifying new tools and capabilities that advance the team’s creative and operational goals.
• Manage the onboarding, configuration, and ongoing administration of key production SaaS platforms, including project management tools, content review systems, and collaboration platforms.
• Develop and maintain department-wide workflow documentation, process guides, and standard operating procedures that support consistency and scalability across all outputs.
• Support the integration of new tools and technologies into existing workflows, coordinating with infrastructure and creative stakeholders to ensure smooth transitions. Track operational metrics and produce regular reporting on workflow efficiency, project throughput, and system performance to inform management decision-making.
• Collaborate with the Production Coordinator to ensure intake, scheduling, and delivery workflows are aligned and operationally sound.
• Advise on technology investments and platform decisions that improve coordination, efficiency, and content execution across the team.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for Citi’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills

Production operations

Workflow management

Media systems administration

Adobe Premiere Pro

AI & LLM platforms

Cross-functional collaboration

Education

Bachelor's degree (Media Operations/Communications/Business/Information Systems)

Tools

Frame.io

Asana

Monday.com

Adobe Premiere Pro

Job description

Citi is seeking a Vice President in Jacksonville to design and optimize production workflows, manage key SaaS platforms, and align cross-functional teams to deliver high-quality content and campaigns. This hybrid role supports the Creative and Media Services group and requires a systems thinker with a strong operations background.

You will partner with Technology and Content teams to drive process improvements, ensure enterprise compliance, and lead initiatives across production,