VP, Premium & Ticket Sales - Fan Experience Leader

Dallas Mavericks; Dallas (TX); On-site; USD 220,000 - 320,000; Full time

Job summary

Dallas Mavericks is seeking a strategic leader to head Premium and Ticket Sales, overseeing suite and ticket sales, pricing, and administration in a way that drives revenue and elevates the fan experience. The role requires strong leadership, deep knowledge of ticketing systems, and a commitment to superior customer service.

Responsibilities include developing pricing strategies, managing inventory and dynamic pricing, and collaborating with sales and marketing to maximize attendance and

Qualifications

• Bachelor's degree in business, sports management, or related field.
• Senior leadership experience in ticket sales or sports business.
• Strong knowledge of ticketing systems and pricing strategies.

Responsibilities

• Oversee daily operations of the ticket administration department including sales, pricing and distribution.
• Develop and implement ticketing strategies to maximize revenue and fan experience.
• Collaborate with sales and marketing to drive ticket sales and campaigns.
• Develop pricing strategies to optimize ticket sales and revenue.
• Monitor pricing, inventory management, and dynamic pricing strategies.
• Analyze data and metrics to make data-driven pricing decisions.
• Ensure high level of customer service for ticket buyers.
• Manage customer databases and ticketing systems for accuracy.
• Establish and maintain customer relationships to drive loyalty.
• Generate reports and analytics on ticket sales, attendance, revenue, and satisfaction.
• Monitor effectiveness of marketing and sales campaigns.
• Manage distribution and fulfillment of tickets (digital and physical).
• Ensure timely and accurate ticket delivery to season ticket holders and game buyers.
• Collaborate with ticketing partners and vendors.
• Stay compliant with regulations and industry standards.
• Lead and manage premium and ticket sales departments; recruit and train staff.

Skills

Leadership

Communication

Negotiation

Data-driven decisions

Fan experience focus

Education

Bachelor's degree in business/sports management

Advanced degree or certifications a plus

Tools

Ticketing systems

Pricing strategies models

Job description

Dallas Mavericks is seeking a strategic leader to head Premium and Ticket Sales, overseeing suite and ticket sales, pricing, and administration in a way that drives revenue and elevates the fan experience. The role requires strong leadership, deep knowledge of ticketing systems, and a commitment to superior customer service.

Responsibilities include developing pricing strategies, managing inventory and dynamic pricing, and collaborating with sales and marketing to maximize attendance and