VP Premium Audit Manager

Chubb Ltd.; Philadelphia (Philadelphia County); On-site; USD 260,000 - 380,000; Full time

Job summary

Chubb Ltd. seeks an executive to lead Premium Audit as Vice President, overseeing strategy, operations, and regulatory compliance across internal teams and external BPO partners.

The role bridges Underwriting, Actuarial, and Finance to protect revenue integrity and optimize audit channels. You will align underwriting, actuarial, and finance functions to drive data-driven improvements in audit accuracy and efficiency for the company’s policyholder portfolio, while managing a multi-million dollar

Responsibilities

• Define and drive the enterprise audit strategy across physical, virtual, and self-audit channels.
• Lead large-scale transformational initiatives (e.g., automated audit workflows, predictive analytics).
• Manage a multi-million dollar departmental budget with FTE allocation and capacity planning.
• Establish performance frameworks and scorecards for SVP-level leadership.
• Govern third-party audit firms (BPOs) with SLAs, KPIs, and vendor reviews.
• Develop high-yield audit selection models with Analytics.
• Monitor portfolio trends in classification changes and exposure shifts.
• Maintain closed-loop feedback between audit outcomes and underwriting to refine pricing.

Job description

Role Summary

The Vice President, Premium Audit is the executive leader responsible for the strategic direction, operational execution, and compliance of the Premium Audit department. This role oversees a high-volume operation comprising a carefully calibrated mix of internal staff and external BPO vendors to ensure policyholder exposures are accurately captured and reported. The VP serves as the critical bridge between Underwriting, Actuarial, and Finance, ensuring the integrity of the company's top-line revenue.

Strategic Operational Leadership

Defines and drives the enterprise-wide audit strategy, optimizing the delivery mix across physical, virtual, and self-audit channels.

• Define the enterprise audit strategy, including the optimal mix of physical, virtual, and self-audits to maximize ROI and minimize customer friction.
• Lead large-scale transformational initiatives, such as migrating to automated audit workflows or integrating predictive analytics into audit selection models.
• Manage a multi-million dollar departmental budget, with focused oversight of FTE allocation, field staff capacity planning, and productivity benchmarks.
• Establish performance frameworks and scorecard metrics reported regularly to SVP-level leadership.

Strategic Sourcing & Vendor Management

Drives rigorous governance of third-party audit firms (BPOs) through structured vendor lifecycle management.

• Negotiate and manage complex, transaction-based pricing models for all external BPO vendor-partners.
• Establish and monitor SLAs and KPIs including Quality Score, Audit Cycle Time, and Cost per Audit.
• Conduct annual vendor performance reviews; recommend contract renewals, renegotiations, or terminations based on results.
• Maintain a preferred vendor panel with defined tier-one and tier-two routing logic to ensure continuity and cost efficiency.

Data Analytics & Revenue Integrity

Leverages advanced analytics to drive premium accuracy

• Partner with Analytics team to build high-yield audit selection models
• Monitor portfolio-level trends in classification changes, exposure shifts (e.g., payroll vs. sales basis), and audit dispute rates.
• Maintain a closed-loop feedback system between audit outcomes and underwriting to refine policy pricing at renewal.

Regulatory & Statutory Compliance

Ensures the department operates in full compliance with all applicable insurance regulations, bureau requirements, and internal audit standards.

• Ensure absolute adherence to NCCI, ISO, and state-specific Bureau regulations across all lines of business.
• Oversee the Dispute Resolution process, balancing premium recovery objectives with policyholder experience and retention.
• Maintain audit documentation standards that satisfy both internal audit requirements and external regulatory scrutiny.