Senior Premium Audit Team Lead

Selective Insurance; Trenton (NJ); On-site; USD 92,000 - 119,000; Full time

Job summary

Selective Insurance seeks a Premium Audit Supervisor to oversee regional premium audit operations, monitor audit cycles, resolve disputes, and ensure service delivery across commercial lines. The role requires leading teams, training staff, and collaborating with claims, underwriting, and accounting.

Qualified candidates typically have 5+ years in premium audit, familiarity with APA is a plus, and willingness to travel.

Qualifications

• Must be able to effectively communicate premium audit decisions to agents and insureds.
• Familiarity with insurance manuals, premium audit manuals, handbooks, guides and related materials.
• Ability to work independently without direct supervision.
• Intermediate to advanced computer skills including auditing software and Microsoft Office.
• Strong interpersonal skills.
• Able to climb stairs and occasionally carry 20 pounds.
• May require overnight travel.
• Must have valid state-issued driver’s license in good standing.

Responsibilities

• Recommends operational procedural changes and plans.
• Organizes and implements department guidelines and initiatives in accordance with company guidelines.
• Keeps current on all changes affecting the office and department.
• Distributes all information to unit regarding classification changes, etc.
• Supervise team regarding procedures and controls that ensure accomplishment of service standards.
• Responsible for the organization and structure of training plans for new and less experienced premium audit members.
• Provides ongoing feedback to trainers and new employees regarding training expectations, and provides progress updates to Sr Premium Audit Manager through training process.
• Develops and distributes administrative reports as needed to relevant parties.
• Acts as liaison with other departments such as claims, underwriting, accounting, and safety management.
• Acts as subject matter expert to provide guidance to agents and other departments.
• Reinforce the ease of doing business with Selective by meeting or exceeding agent expectations and service quality on a consistent basis.
• Reconciles discrepancies between audit information and policy statements.
• Makes decisions regarding disputed audits, classifications, and application of rules and is responsible for the escalation of these situation when needed.
• Ensures all department actions are in accordance with state regulatory compliance and other regulatory requirements.
• Maintains documentation of compliance.
• Reviews audits to ensure they are completed in compliance with guidelines and makes recommendations for improvement.
• Perform quality reviews in compliance with established Company Quality Assurance guidelines.
• Oversees and/or completes audits for complex commercial lines accounts requiring in-depth knowledge of premium auditing.
• Visits insureds to audit bookkeeping, payroll, accounting or other relevant records and accordingly assembles facts and data having a bearing in the determination of actual earned premiums for specific classes of commercial insurance.

Skills

Communication

Computer skills

Interpersonal skills

Travel

Driver's license

Education

College degree preferred

APA or working toward APA

5+ years Premium Audit experience

Tools

Auditing software

Microsoft Office

Job description

Selective Insurance seeks a Premium Audit Supervisor to oversee regional premium audit operations, monitor audit cycles, resolve disputes, and ensure service delivery across commercial lines. The role requires leading teams, training staff, and collaborating with claims, underwriting, and accounting.

Qualified candidates typically have 5+ years in premium audit, familiarity with APA is a plus, and willingness to travel.