Territory Manager – Premium Audit

Confidential Company; United States; Hybrid; USD 75,000 - 110,000; Full time

Job summary

A leading provider of audit services is seeking a Territory Manager for its Premium Audit division. This hybrid position involves leading audit operations across a defined region, focusing on client relationships and team development. Candidates should have a high school diploma, at least five years of premium audit experience, and proven leadership skills. The role requires regular travel to meet clients and staff, aiming for operational excellence and client satisfaction.

Qualifications

• Strong leadership and relationship management skills.
• Excellent communication and client engagement abilities.
• Proven ability to manage and support remote teams effectively.

Responsibilities

• Lead premium audit operations within the region.
• Build and maintain strong client relationships.
• Support the growth and development of managers and staff.
• Monitor key performance indicators.
• Ensure customer service expectations are met.
• Facilitate client onboarding and manage expectations.

Skills

Leadership skills

Relationship management

Communication skills

Analytical skills

Organizational skills

Problem-solving skills

Education

High School Diploma or GED

Job description

We are a leading provider of data-driven solutions and premium audit services, partnering with clients to optimize operations, deliver exceptional service, and support business growth. Our organization is committed to innovation, collaboration, and excellence, with a focus on building lasting relationships and driving superior outcomes. Our teams are built on the core values of integrity, respect, and continuous learning.

The Company

Our Premium Audit division is a recognized leader in the industry, providing comprehensive premium audit services across a wide range of exposure types. We are proud of our highly skilled professionals who are supported by industry-leading training and development resources to ensure exceptional service delivery.

The Position: Territory Manager – Premium Audit

The Territory Manager leads premium audit operations across a defined region and serves as the primary connection point between clients, managers, and audit teams. This role focuses on driving operational success, strengthening client partnerships, and developing leadership talent within the team.

This is a hybrid role based out of your home office anywhere in the mainland U.S., with regular travel to meet with your team and key clients.

Responsibilities

• Lead premium audit operations within the region, including managers and premium auditors, to meet performance, quality, and client satisfaction goals.
• Build and maintain strong client relationships, serving as the primary point of contact for escalations, engagement, and service excellence.
• Support the growth and development of managers and staff, including succession planning and mentoring.
• Monitor key performance indicators and implement process improvements to drive efficiency and results.
• Ensure customer service expectations are met and continuously work to improve the client experience.
• Facilitate client onboarding, manage client expectations, and lead strategic customer conversations.
• Participate in client and team meetings, including regular travel for in-person engagement.

Qualifications

• Strong leadership and relationship management skills.
• Excellent communication and client engagement abilities.
• Proven ability to manage and support remote teams effectively.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in using systems and tools to track and report on performance.
• In-depth knowledge of premium audit processes and industry best practices.
• High School Diploma or GED required.

Experience

• Minimum of five (5) years of premium audit experience, including at least two (2) years of leadership experience managing teams.
• Demonstrated success in driving client satisfaction and leading teams to achieve operational goals.

Preferred Certifications

• ISO PAAS TAP Certification.
• Progress toward or completion of the IIA APA certification is a plus.