VP Premium Audit Manager

Chubb; Philadelphia (Philadelphia County); Vor Ort; USD 180.000 - 250.000; Vollzeit

Zusammenfassung

Chubb is seeking a Vice President, Premium Audit to lead the strategic direction, operations, and compliance of the Premium Audit function. The role coordinates internal teams and external BPO vendors to accurately capture policyholder exposures and report them for top-line revenue integrity.

The position handles enterprise-wide audit strategy, transformation initiatives, and budget oversight, while ensuring regulatory compliance and cross-functional alignment with underwriting, actuarial, and

Qualifikationen

• 12–15+ years in Insurance Operations with a carrier/BPO in Premium Audit.
• Minimum 4 years in executive leadership.
• Bachelor's degree required.

Aufgaben

• Define the enterprise audit strategy and mix of physical, virtual, and self-audits to maximize ROI and minimize friction.
• Lead large-scale transformations, such as automated audit workflows and predictive analytics in audit selection models.
• Manage a multi-million dollar departmental budget with FTE allocation and capacity planning.
• Establish performance frameworks and KPIs reported to SVP-level leadership.
• Negotiate and manage complex external BPO vendor-partner pricing and SLAs.
• Maintain vendor panel with tiered routing to ensure cost efficiency and continuity.
• Partner with Analytics to build high-yield audit selection models and monitor portfolio trends.
• Maintain regulatory compliance with NCCI, ISO, and state regulations; oversee disputes and audit documentation.

Kenntnisse

Resource planning

Digital transformation

BPO optimization

Ausbildung

Bachelor's degree

Tools

Majesco

Duck Creek

Jobbeschreibung

JOB DESCRIPTION

The Vice President, Premium Audit is the executive leader responsible for the strategic direction, operational execution, and compliance of the Premium Audit department. This role oversees a high-volume operation comprising a carefully calibrated mix of internal staff and external BPO vendors to ensure policyholder exposures are accurately captured and reported. The VP serves as the critical bridge between Underwriting, Actuarial, and Finance, ensuring the integrity of the company's top-line revenue.

Role Summary

JOB DESCRIPTION

The Vice President, Premium Audit is the executive leader responsible for the strategic direction, operational execution, and compliance of the Premium Audit department. This role oversees a high-volume operation comprising a carefully calibrated mix of internal staff and external BPO vendors to ensure policyholder exposures are accurately captured and reported. The VP serves as the critical bridge between Underwriting, Actuarial, and Finance, ensuring the integrity of the company's top-line revenue.

Strategic Operational Leadership

• Define the enterprise audit strategy, including the optimal mix of physical, virtual, and self-audits to maximize ROI and minimize customer friction.
• Lead large-scale transformational initiatives, such as migrating to automated audit workflows or integrating predictive analytics into audit selection models.
• Manage a multi-million dollar departmental budget, with focused oversight of FTE allocation, field staff capacity planning, and productivity benchmarks.
• Establish performance frameworks and scorecard metrics reported regularly to SVP-level leadership.

Strategic Sourcing & Vendor Management

• Negotiate and manage complex, transaction-based pricing models for all external BPO vendor-partners.
• Establish and monitor SLAs and KPIs including Quality Score, Audit Cycle Time, and Cost per Audit.
• Conduct annual vendor performance reviews; recommend contract renewals, renegotiations, or terminations based on results.
• Maintain a preferred vendor panel with defined tier-one and tier-two routing logic to ensure continuity and cost efficiency.

Data Analytics & Revenue Integrity

• Partner with Analytics team to build high-yield audit selection models
• Monitor portfolio-level trends in classification changes, exposure shifts (e.g., payroll vs. sales basis), and audit dispute rates.
• Maintain a closed-loop feedback system between audit outcomes and underwriting to refine policy pricing at renewal.

Regulatory & Statutory Compliance

• Ensure absolute adherence to NCCI, ISO, and state-specific Bureau regulations across all lines of business.
• Oversee the Dispute Resolution process, balancing premium recovery objectives with policyholder experience and retention.
• Maintain audit documentation standards that satisfy both internal audit requirements and external regulatory scrutiny.

Qualifications

Candidates who demonstrate the following capabilities will be strongly positioned in this role.

• Resource Planning: Sophisticated FTE utilization tracking across global delivery centers, with demonstrated results in workforce right-sizing and cost optimization.
• Digital Transformation: Experience replacing manual, paper-based audit processes with digital platforms using technology and direct API integrations
• BPO Optimization: Proven ability to transition vendor engagements from TBP arrangements to FTE based pricing models, driving measurable cost-per-audit reductions.

Experience

12–15+ years in Insurance Operations with a carrier / BPO in Premium Audit; minimum 4 years in executive leadership.

Education

Bachelor's degree required.

Financial Acumen

Deep expertise in BPO cost-benefit analysis, transaction-based pricing, and large-scale P&L management.

Technology

Proficiency in audit platforms (e.g., Majesco, Duck Creek), analytics tools, and workflow automation systems.

Communication

Demonstrated ability to translate complex operational data into executive-level strategic proposals.

Leadership

Track record of managing geographically distributed teams, including onshore and offshore delivery models.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.