VP, Post-Sales & Delivery — Scale & ROI Leader

Emploive; San Francisco (CA); On-site; USD 250,000 - 280,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible PTO

Unlimited travel budget

Company off-sites

Free meals in-office

Relocation bonus

Desk setup reimbursement

Commuter benefits

Gym/wellness stipend

Jackson Square office

Job summary

Vitalize seeks a transformative leader to head the Post-Sales organization, including Customer Success, Deployments, and Support, ensuring rapid value realization and high retention. You will own the outcomes across the customer lifecycle and partner with executives to grow ARR while building scalable systems and leadership at scale.

You’ll travel 40–50% onsite to guide deployments, nurture executive relationships, and push for data-driven ROI, while expanding strategic accounts and refining

Qualifications

• Proven track record scaling post-sales orgs in high-growth settings.
• Experience driving retention, expansion, and customer value.
• Strong leadership across multiple teams and functions.
• Proven ability to deliver enterprise deployments and ROI.
• Comfort presenting to executive-level stakeholders.
• Willingness to travel 40–50% onsite.

Responsibilities

• Build and lead the Post-Sales org for CS, Deployments, and Support.
• Own retention, NRR, and expansion strategy across customers.
• Orchestrate a unified customer lifecycle from signature to expansion.
• Set delivery vision for speed, scalability, and value realization.
• Demonstrate customer value with measurable ROI to executives.
• Maintain executive relationships with health-system leaders.
• Make portfolio tradeoffs and resource allocation decisions.
• Collaborate with Product, Engineering, and Growth for insights.
• Design scalable org structure to support growth in ARR.

Skills

Post-Sales leadership

Retention & NRR

Leadership development

Enterprise delivery

Executive stakeholder management

Strategic portfolio decisions

Product collaboration

Building scalable systems

Healthcare domain knowledge

Travel readiness

Job description

Vitalize seeks a transformative leader to head the Post-Sales organization, including Customer Success, Deployments, and Support, ensuring rapid value realization and high retention. You will own the outcomes across the customer lifecycle and partner with executives to grow ARR while building scalable systems and leadership at scale.

You’ll travel 40–50% onsite to guide deployments, nurture executive relationships, and push for data-driven ROI, while expanding strategic accounts and refining