VP, Customer Success — Enterprise Growth & Value (Equity)

Mass Digital Health; Boston (MA); On-site; USD 200,000 - 350,000; Full time

Benefits offered by this job

Competitive compensation

Meaningful equity

Unlimited PTO

Dental coverage

Vision coverage

Medical contributions

AI platform impact

Thoughtful team

Job summary

Videa in Boston, MA seeks a VP of Customer Success to lead post-sale onboarding and expansion, owning the rollout, customer health, and strategic growth of DSOs across the customer lifecycle. You will shape long-term value, GTM strategy, and product direction, partnering across Sales, Clinical Success, Product, and Partnerships.

The role focuses on driving enterprise expansion, designing ROI-driven pilots, and turning pilots into scaled deployments while enabling cross-sell opportunities and

Responsibilities

• Oversee executive relationships and commercial outcomes for all customers.
• Set and execute account strategies for DSO partners and adapt internal operating models accordingly.
• Mentor team to navigate complex stakeholder environments across clinical, operational, and IT leadership.
• Manage relationships and cross-sell motion for strategic accounts.

Job description

Videa in Boston, MA seeks a VP of Customer Success to lead post-sale onboarding and expansion, owning the rollout, customer health, and strategic growth of DSOs across the customer lifecycle. You will shape long-term value, GTM strategy, and product direction, partnering across Sales, Clinical Success, Product, and Partnerships.

The role focuses on driving enterprise expansion, designing ROI-driven pilots, and turning pilots into scaled deployments while enabling cross-sell opportunities and