VP, Payer Success & Growth — AI HealthTech

Hippocratic AI; Seattle (WA); On-site; USD 260,000 - 360,000; Full time

Job summary

Hippocratic AI is seeking a Vice President of Customer Success (Payor) based in the Seattle area to build and lead a payer-focused customer success organization. You will recruit, onboard, and scale teams, drive retention, expansion, and deep client partnerships with health plans, PBMs, and related entities.

You will design systems for onboarding, enablement, and performance measurement, aligned to regulatory and value-based care workflows, with a focus on HEDIS/STARS, MLR impact, and payer

Qualifications

• Bachelor's degree required.
• 10–15 years in customer success or related roles within payer/health plan industries.
• 7+ years in customer-facing leadership positions.
• Deep understanding of payer/health plan operations, regulatory frameworks (CMS, NCQA, state DOI).
• Experience working with health plan stakeholders across medical management, population health, quality, IT, and a C-Suite.
• Data-driven with payer metrics (HEDIS/STARS, MLR, per-member-per-month trends).
• Ability to scale CS teams and hit KPIs in a high-growth startup.

Responsibilities

• Build and lead a payer-focused customer success team including executives and implementation experts.
• Develop and execute a comprehensive payer CS strategy aligned to business objectives.
• Establish trusted relationships with health plans, PBMs, and other payer entities.
• Drive retention and identify upsell/cross-sell opportunities across payer use cases.
• Serve as voice of payer customers to cross-functional teams (product, eng, clinical, sales).
• Implement payer KPIs, metrics, and processes (HEDIS/STARS, MLR, member satisfaction).
• Navigate payer ecosystems, regulatory requirements, and credentialing needs.

Skills

Customer Success Leadership

Payer/Health Plan Knowledge

B2B SaaS / Healthcare Tech

Data Analytics (HEDIS/STARS, MLR)

C-Suite Stakeholder Management

Education

Bachelor's degree

Job description

Hippocratic AI is seeking a Vice President of Customer Success (Payor) based in the Seattle area to build and lead a payer-focused customer success organization. You will recruit, onboard, and scale teams, drive retention, expansion, and deep client partnerships with health plans, PBMs, and related entities.

You will design systems for onboarding, enablement, and performance measurement, aligned to regulatory and value-based care workflows, with a focus on HEDIS/STARS, MLR impact, and payer