VP, Payer Success & Growth

Hippocratic-Ai; Bellevue (WA); On-site; USD 300,000 - 500,000; Full time

Benefits offered by this job

Equity

Health insurance

Other benefits

Job summary

Hippocratic AI seeks a VP of Customer Success for Payors to build and lead a payer-focused CS organization that delivers measurable value to health plans deploying AI at scale.

You will design playbooks, KPIs, and team structures, while partnering with Product, Engineering, and Sales to ensure payer needs drive strategy. This role demands leadership, strategic thinking, and a data-driven approach.

Qualifications

• Bachelor's degree from an accredited university.
• 10–15 years of professional experience in client success or leadership roles within payer/health plan.
• Proven track record in B2B SaaS or healthcare technology serving payer orgs.
• Deep understanding of payer/health plan operations and regulations (CMS, NCQA).
• Experience working with health plan stakeholders across medical management, IT, and C‑suite leadership.

Responsibilities

• Build and lead a world-class payer CS team.
• Develop and execute a payer CS strategy aligned to company goals.
• Establish trusted relationships with health plans and payer entities at executive levels.
• Drive retention and expansion across payer use cases and NR retention.
• Channel payer feedback into product evolution and go-to-market strategy.

Skills

Leadership

Strategic planning

Data-driven decisions

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

MBA, MHA or related advanced degree

Job description

Hippocratic AI seeks a VP of Customer Success for Payors to build and lead a payer-focused CS organization that delivers measurable value to health plans deploying AI at scale.

You will design playbooks, KPIs, and team structures, while partnering with Product, Engineering, and Sales to ensure payer needs drive strategy. This role demands leadership, strategic thinking, and a data-driven approach.