VP, Payer CS & Growth Leader

Hippocratic AI; Seattle, Orange (WA, CA); Hybrid; USD 250,000 - 380,000; Full time

Benefits offered by this job

Equity

Health insurance

Job summary

Hippocratic AI seeks a VP of Customer Success for Payors to build and lead a payer-focused CS organization, driving satisfaction, retention, and expansion across health plan and managed care customers.

You will design playbooks, recruit leaders, and implement metrics to scale CS at Hippocratic AI, aligning payer needs with product and go-to-market strategy while maintaining regulatory compliance.

Qualifications

• Bachelor's degree from an accredited university.
• 10–15 years in customer success or related leadership within the payer/health plan industry, with 7+ years in customer-facing leadership positions.
• Proven track record driving customer success in B2B SaaS or healthcare technology serving payer organizations, with ability to hit KPIs and drive revenue growth.
• Deep understanding of the payer/health plan industry including managed care operations, utilization management, care management, claims processing, network management, and regulatory frameworks (CMS, NCQA).
• Experience translating between clinical, operational, and executive perspectives across health plan stakeholders.
• Strong interpersonal and communication skills with ability to influence cross-functional teams and executives.
• Data-driven mindset with payer metrics (HEDIS/STARS, MLR, per-member-per-month cost trends).
• Proven experience scaling customer success teams in high-growth environments.
• Understanding payer workflows and alignment of AI solutions to business priorities.

Responsibilities

• Build and lead a world-class payer CS team.
• Develop and execute a comprehensive payer customer success strategy.
• Establish and nurture trusted relationships with health plans and payer entities.
• Drive customer retention and expansion across payer use cases.
• Serve as the voice of the payer customer within the org, coordinating with Product/Engineering.
• Implement and refine payer KPIs and CS processes (HEDIS/STARS, MLR, etc.).
• Act as escalation point for complex payer issues.
• Navigate payer ecosystem, including regulatory requirements and network management.

Skills

Leadership

Strategic planning

Communication

Analytics

Relationship management

Education

Bachelor's degree

MBA or advanced degree

Job description

Hippocratic AI seeks a VP of Customer Success for Payors to build and lead a payer-focused CS organization, driving satisfaction, retention, and expansion across health plan and managed care customers.

You will design playbooks, recruit leaders, and implement metrics to scale CS at Hippocratic AI, aligning payer needs with product and go-to-market strategy while maintaining regulatory compliance.