VP, AI-Driven Provider Success & Growth

Hippocratic AI Inc.; Northern (KY); Hybrid; USD 230,000 - 350,000; Full time

Benefits offered by this job

Equity

Health insurance

Job summary

Hippocratic AI seeks a VP of Customer Success for Providers to own a regional portfolio of health system partnerships and lead a team of Directors and senior CSEs. You will drive net revenue retention while implementing AI into clinical workflows and establishing scalable CS playbooks across provider organizations.

By day 90, complete a regional diagnostic, set KPIs, and onboard your first Directors. At 12 months, scale the team, expand NRR to 110%+, and position clients as industry advocates

Qualifications

• 10–15 years of healthcare experience with 7+ years in customer-facing leadership roles.
• Experience leading Directors and senior Customer Success Executives.
• Deep knowledge of health system operations, clinical workflows, and care delivery models.
• Proven ability to engage health system stakeholders across clinical, operational, and IT leadership.

Responsibilities

• Serve as executive point of contact for major health system clients, building trusted relationships with board-level sponsors and C-suite leaders.
• Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with clinical workflows and go-live success.
• Collaborate with Product, Engineering, and Sales to channel health system feedback into product evolution and GTM strategy.
• Define, track, and communicate customer success metrics—NRR, adoption, operational gains, and patient outcomes.
• Build and codify best practices for onboarding, training, workflow integration, and change management.
• Own expansion sales within your regional portfolio through upsell and cross-sell opportunities.

Skills

Executive leadership

Customer success

Healthcare operations

Cross-functional leadership

Relationship management

Strategic communication

Enterprise program management

Education

Bachelor's degree from an accredited university

Tools

CRM software

Job description

Hippocratic AI seeks a VP of Customer Success for Providers to own a regional portfolio of health system partnerships and lead a team of Directors and senior CSEs. You will drive net revenue retention while implementing AI into clinical workflows and establishing scalable CS playbooks across provider organizations.

By day 90, complete a regional diagnostic, set KPIs, and onboard your first Directors. At 12 months, scale the team, expand NRR to 110%+, and position clients as industry advocates