VP Patient Flow & Capacity Operations Center

MetroHealth; Cleveland (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

The MetroHealth System is seeking a VP of Patient Navigation to lead system-wide operational initiatives that navigate patients across the MetroHealth System and oversee the development of patient navigation strategies. The role focuses on delivering high-quality care and strong customer loyalty through service expectations set with senior leadership.

Collaborating with the Chief Nursing Officer and Capacity Command Center Medical Director, this position aims to optimize patient flow and shorten

Qualifications

• Bachelor's degree in Nursing, Healthcare Administration, Business Administration or health-related field, or equivalent combination of education, training, and experience.
• Seven years of progressive management experience, including patient throughput, triage, and/or case management.
• Ability to plan, coordinate, direct, and evaluate activities and projects.
• Strong analytic and solution-driven decision-making abilities.
• Proficiency with Microsoft Office Suite; leadership, communication, mentoring, customer service, and interpersonal skills; conflict management.
• Able to work effectively at all levels in an organization.
• Master's degree is preferred in Nursing, Healthcare, Business, or related field.
• Graduate from an approved nursing program and licensed in Ohio.
• Experience with Epic.

Responsibilities

• Lead operational initiatives system-wide to navigate patients across MetroHealth System.
• Oversee development and implementation of patient navigation strategies to ensure high-quality care.
• Partner with Chief Nursing Officer and Capacity Command Center Medical Director to optimize patient care and flow.
• Uphold the mission, vision, values, and customer service standards of The MetroHealth System.

Skills

Leadership

Project management

Analytical skills

MS Office

Communication

Conflict management

Interpersonal skills

Multi-disciplinary collaboration

Education

Bachelor's degree in Nursing, Healthcare Administration, Business Administration or health-related field

Master's degree preferred

Tools

Epic

Job description

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 7a-3:30p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

Collaboratively leads operational initiatives system-wide to successfully navigate patient’s across MetroHealth System (MHS). Oversees the development and implementation of patient navigation strategies across The MetroHealth System to ensure our patients receive the highest level of care and support throughout their healthcare journey. The VP of Patient Navigation will build strong internal and external customer loyalty by setting customer service expectations that lead to an enhanced patient experience. Partners with Chief Nursing Officer and Capacity Command Center Medical Director to ensure optimization of patient care and flow are achieved decreasing overall length of stay. Upholds the mission, vision, values, and customer services standards of The MetroHealth System.

Qualifications:

Required:

• Bachelor's Degree in Nursing, Healthcare Administration, Business Administration or health-related field, or any equivalent combination of education, training, and experience in addition to the experience stated below.
• Seven years of progressive management experience, including experience with patient throughput, triage, and/or case management.
• Ability to plan, coordinate, direct, and evaluate activities and projects.
• Strong analytic and solution-driven decision-making abilities.
• Demonstrated proficiency with Microsoft Office Suite. Demonstrated leadership, communication, mentoring, customer service, and excellent interpersonal skills required along with experience in conflict management and working with multi-disciplinary groups.
• Able to work effectively at all levels in an organization.

Preferred:

• Master's degree: Nursing, Healthcare, Business, or related field.
• Graduate from an approved program of nursing and currently licensed to practice professional nursing in the State of Ohio.
• Experience with Epic.

Physical Requirements:

May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction. Finger dexterity to operate office equipment required. May need to lift-up to twenty-five (25) pounds on occasion. Ability to communicate face-to-face, phone, email, and other communications. Ability to see computer monitor and departmental documents