VP Patient Navigation-Capacity Command Center

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 160,000 - 260,000; Full time

Job summary

The MetroHealth System in Cleveland, OH is seeking a VP of Patient Navigation to lead system-wide initiatives enhancing patient care and navigation. You will partner with senior leaders to set service expectations and improve the patient experience across the network.

Ideal candidates bring a nursing or health administration background with strong leadership, analytics, and collaboration skills, driving initiatives to optimize throughput and discharge planning in a large safety-net system.

Qualifications

• Bachelor’s degree in a health-related field or equivalent experience.
• Seven years of progressive management experience in healthcare.
• Ability to plan, coordinate, direct and evaluate activities and projects.
• Strong analytic and solution-driven decision-making abilities.
• Proficiency with Microsoft Office Suite and exceptional communication skills.

Responsibilities

• Leads system-wide operational initiatives to optimize patient navigation.
• Develops and implements patient navigation strategies across The MetroHealth System.
• Builds internal and external customer loyalty by setting service standards.
• Collaborates with executive leaders to improve patient flow and reduce length of stay.

Skills

Leadership

Communication

Mentoring

Customer Service

Conflict Management

Education

Bachelor’s Degree in Nursing/Healthcare Administration/Business

Master’s degree in Nursing/Healthcare/Business

Tools

Microsoft Office Suite

Job description

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 7a-3:30p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Collaboratively leads operational initiatives system-wide to successfully navigate patient’s across MetroHealth System (MHS). Oversees the development and implementation of patient navigation strategies across The MetroHealth System to ensure our patients receive the highest level of care and support throughout their healthcare journey. The VP of Patient Navigation will build strong internal and external customer loyalty by setting customer service expectations that lead to an enhanced patient experience. Partners with Chief Nursing Officer and Capacity Command Center Medical Director to ensure optimization of patient care and flow are achieved decreasing overall length of stay. Upholds the mission, vision, values, and customer services standards of The MetroHealth System.

Qualifications

Required:

• Bachelor’s Degree in Nursing, Healthcare Administration, Business Administration or health-related field, or any equivalent combination of education, training, and experience in addition to the experience stated below.
• Seven years of progressive management experience, including experience with patient throughput, triage, and/or case management.
• Ability to plan, coordinate, direct, and evaluate activities and projects.
• Strong analytic and solution-driven decision-making abilities.
• Demonstrated proficiency with Microsoft Office Suite. Demonstrated leadership, communication, mentoring, customer service, and excellent interpersonal skills required along with experience in conflict management and working with multi-disciplinary groups.
• Able to work effectively at all levels in an organization.

Preferred

• Master’s degree: Nursing, Healthcare, Business, or related field.
• Graduate from an approved program of nursing and currently licensed to practice professional nursing in the State of Ohio.
• Experience with Epic.

Physical Requirements

May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to sit or stand for extended periods. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction. Finger dexterity to operate office equipment required. May need to lift-up to twenty-five (25) pounds on occasion. Ability to communicate face-to-face, phone, email, and other communications. Ability to see computer monitor and departmental documents