VP, Patient Experience Strategy & Transformation

Oregon Health & Science University; Portland (OR); Presencial; USD 250 000 - 400 000; Tempo integral

Resumo da oferta

Oregon Health & Science University (OHSU) seeks an executive leader to shape and advance patient experience strategy across the continuum of care. The Vice President will partner with the CXO to drive a comprehensive patient-centered vision, durable leadership capabilities, and a compassionate communication framework.

The role leads enterprise-wide initiatives, mentors advisors, and collaborates with clinical, operational, and community partners to improve patient trust, experience, and outcomes

Qualificações

• Master's degree in Healthcare Administration, Business Administration, Organizational Development, Public Health, Nursing, Healthcare Leadership, or related field.
• Minimum 8 years of progressive leadership experience in healthcare, patient experience, service excellence, organizational transformation, healthcare operations, quality improvement, or related fields and 2 years in a patient experience or operations leadership role (Director or above).
• Demonstrated success leading culture transformation, patient-centered care initiatives, communication improvement strategies, and organizational change efforts.
• Experience influencing executive leadership teams and building cross-functional partnerships.
• Expertise in patient experience strategy, service excellence, and patient-centered care.
• Strong knowledge of healthcare operations, quality, safety, equity, and performance improvement principles.
• Demonstrated ability to lead complex organizational change and culture transformation.
• Exceptional communication, facilitation, executive presence, and relationship-building skills.
• Strong analytical and strategic planning abilities.
• Ability to influence without direct reporting authority and build alignment among diverse stakeholders.
• Knowledge of patient experience measurement methodologies and performance metrics.
• Commitment to diversity, equity, inclusion, belonging, and health equity.
• Certified Patient Experience Professional (CPXP)

Responsabilidades

• Enterprise Patient Experience Strategy: Lead vision, roadmap, priorities, goals, metrics, and accountability structures.
• Patient Journey Design & Optimization: Design and improve end-to-end patient journeys across care settings.
• Compassionate Communication Framework: Develop an integrated framework for leaders, providers, and staff.
• Trust Restoration & Patient Advocacy: Lead initiatives to restore and strengthen patient trust.
• Leadership Development: Build leadership capabilities in empathy, communication, and patient-centered care.
• Experience Insights: Analyze patient experience data and translate into actionable improvements.
• Colleague Engagement & Partnership: Collaborate with executives, clinicians, patients, and communities.
• Strategic Leadership & Organizational Representation: Represent priorities at executive and regional forums.

Conhecimentos

Leadership experience

Executive presence

Analytical & strategic planning

Cross-functional partnerships

Communication & facilitation

Change management

Formação académica

Master's degree in Healthcare Administration, Business Administration, Organizational Development, Public Health, Nursing, Healthcare Leadership, or related field.

Doctoral degree (PhD, EdD, DrPH, DNP, MD, or equivalent)

Ferramentas

CPXP

Descrição da oferta de emprego

Oregon Health & Science University (OHSU) seeks an executive leader to shape and advance patient experience strategy across the continuum of care. The Vice President will partner with the CXO to drive a comprehensive patient-centered vision, durable leadership capabilities, and a compassionate communication framework.

The role leads enterprise-wide initiatives, mentors advisors, and collaborates with clinical, operational, and community partners to improve patient trust, experience, and outcomes