VP, Operations and Services

Jobtailor

New York (NY)

On-site

USD 180,000 - 260,000

Full time

7 days ago

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Job summary

Jobtailor in New York, NY, is seeking an accomplished senior leader to unify Ad Ops, Revenue Ops, and Account Management into a scalable operating model. You will mentor managers, set KPIs, and align cross-functional teams to drive commercial priorities and client satisfaction.

You will partner with Sales, Product, and Finance to optimize pricing, inventory, and yield while improving handoffs and delivering exceptional service across the client lifecycle.

Qualifications

10+ years of experience across ad operations, revenue operations, account management, client services, or related functions within ad tech, digital media, or programmatic advertising.
5+ years of senior leadership experience, including experience leading managers and multiple functions.
Strong understanding of programmatic and direct advertising, including ad serving, SSPs/DSPs, trafficking, campaign delivery, and demand/yield optimization.
Experience bringing together teams or functions that previously operated separately.
Track record of improving processes, efficiency, and client service within a growing organization.
Strong commercial mindset and experience partnering closely with Sales, Product, and Finance leaders.
Comfortable using KPIs and operational data to understand performance and drive decisions.
Strong communicator who can operate at the executive level while remaining close to the day-to-day business.
Nice to have: Experience within a global or multinational ad tech, publisher, or media organization
Nice to have: Exposure to contextual advertising, identity, or supply-path optimization
Nice to have: Experience working through M&A integration or organizational consolidation
Nice to have: Experience building or scaling a centralized operations organization

Responsibilities

Bring Ad Ops, Traffic, Account Management, and Demand Optimization together under a unified operating model
Lead and develop managers responsible for each function
Establish consistent goals, KPIs, reporting, and escalation processes
Create clearer cross-functional ways of working and build a scalable organization
Partner with Sales leadership and align operations with commercial priorities
Improve handoffs between Sales and post-sale teams from contract through delivery and ongoing management
Collaborate with Sales, Product, and Finance on pricing, packaging, inventory, and yield
Simplify and automate campaign trafficking, QA, reporting, and operational workflows
Establish service expectations for campaign delivery, issue resolution, and client responsiveness
Evaluate and improve processes, systems, and tools using operational metrics
Leverage AI and technology to improve efficiency, scalability, and customer experience
Ensure high-quality Account Management and Client Services throughout the client lifecycle
Serve as executive escalation point for strategic accounts and complex operational issues
Build, develop, and retain leaders and teams across Operations & Services
Establish accountability, development opportunities, and career paths; encourage collaboration across teams and regions

Skills

Ad Operations Management

Revenue Operations Leadership

Programmatic Advertising

KPI Development

Cross-Functional Collaboration

Strategic Thinking

Leadership Development

AI/Automation Mindset

Tools

AI Technology

Reporting Systems

Campaign Trafficking Software

Client Management Systems

Operational Tools

Job description

Bring Ad Ops, Traffic, Account Management, and Demand Optimization together under a unified operating model
Lead and develop managers responsible for each function
Establish consistent goals, KPIs, reporting, and escalation processes
Create clearer cross-functional ways of working and build a scalable organization
Partner with Sales leadership and align operations with commercial priorities
Improve handoffs between Sales and post-sale teams from contract through delivery and ongoing management
Collaborate with Sales, Product, and Finance on pricing, packaging, inventory, and yield
Simplify and automate campaign trafficking, QA, reporting, and operational workflows
Establish service expectations for campaign delivery, issue resolution, and client responsiveness
Evaluate and improve processes, systems, and tools using operational metrics
Leverage AI and technology to improve efficiency, scalability, and customer experience
Ensure high-quality Account Management and Client Services throughout the client lifecycle
Serve as executive escalation point for strategic accounts and complex operational issues
Build, develop, and retain leaders and teams across Operations & Services
Establish accountability, development opportunities, and career paths; encourage collaboration across teams and regions

Requirements

10+ years of experience across ad operations, revenue operations, account management, client services, or related functions within ad tech, digital media, or programmatic advertising
5+ years of senior leadership experience, including experience leading managers and multiple functions
Strong understanding of programmatic and direct advertising, including ad serving, SSPs/DSPs, trafficking, campaign delivery, and demand/yield optimization
Experience bringing together teams or functions that previously operated separately
Track record of improving processes, efficiency, and client service within a growing organization
Strong commercial mindset and experience partnering closely with Sales, Product, and Finance leaders
Comfortable using KPIs and operational data to understand performance and drive decisions
Strong communicator who can operate at the executive level while remaining close to the day-to-day business
Nice to have: Experience within a global or multinational ad tech, publisher, or media organization
Nice to have: Exposure to contextual advertising, identity, or supply-path optimization
Nice to have: Experience working through M&A integration or organizational consolidation
Nice to have: Experience building or scaling a centralized operations organization

Core Competencies

Demonstrates extensive experience in Ad Operations, Revenue Operations, and Account Management, with a strong focus on improving processes and client service. Proven ability to lead cross-functional teams, establish KPIs, and leverage technology for operational efficiency.

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