Digital Media Coordinator

Jobtailor; Cockeysville (MD); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Jobtailor in the United States is seeking a dedicated Digital Coordinator to support end-to-end advertising campaigns and coordinate with sales, fulfillment, and digital media teams. You will manage orders, resolve inquiries, and ensure SLA benchmarks are met.

The role requires 2+ years in a digital coordinator or similar role, strong organizational and communication skills, and the ability to thrive in a hybrid work setting with cross-channel campaigns across Google Ads, Yahoo DSP, and more.

Qualifications

• 2+ years in a digital coordinator or similar role.
• Strong organizational and project management skills.
• Attention to detail and a sense of urgency.
• Ability to work independently and as part of a team in a fast-paced, hybrid environment.
• Ability to adapt to an increased workload when others are out-of-office.
• Proactive, solutions-oriented, and coachable professional.
• Excellent written and verbal communication skills.
• Strong listening skills and empathy.
• Ability to relate to clients effectively.
• Problem-solving skills.
• Ability to maintain composure in stressful situations and diffuse customer service issues.

Responsibilities

• Support internal and external clients throughout the lifecycle of advertising campaigns.
• Communicate with sales teams regarding orders for fulfillment.
• Streamline communication across US and offshore digital media teams.
• Handle and resolve customer inquiries accurately.
• Act as liaison between customers and internal fulfillment teams or third-party providers/vendors.
• Resolve issues appropriately and elevate to management when needed.
• Communicate confidently with internal and external stakeholders in person and remotely.
• Traffic and maintain new and modified campaign orders across digital media channels.
• Audit, traffic, and assign orders and performance questions to appropriate digital media team members.
• Provide direction for order fulfillment, including identifying issues and required assets.
• Coordinate with internal teams to meet SLA benchmarks and deadlines.
• Fulfill products as ordered and support them throughout their lifecycle.
• Adapt to changing systems and evolving product mix.
• Conduct weekly pacing checks and proactive management tasks.
• Resolve stakeholder issues through the Digital Sales Operations Help Desk.
• Assist with cross-training exercises and special projects.
• Support campaigns across Google Ads, YouTube, Facebook, email marketing, programmatic, and other channels.

Skills

Project management

Organizational skills

Communication skills

Problem solving

Customer service

Teamwork

Attention to detail

Adaptability

Empathy

Tools

Google Ads

Yahoo DSP

Facebook Ads Manager

Email marketing platforms

JIRA

MS Office

Job description

• Support internal and external clients throughout the lifecycle of advertising campaigns
• Communicate with sales teams regarding orders for fulfillment
• Streamline communication across US and offshore digital media teams
• Handle and resolve customer inquiries accurately
• Act as liaison between customers and internal fulfillment teams or third-party providers/vendors
• Resolve issues appropriately and elevate to management when needed
• Communicate confidently with internal and external stakeholders in person and remotely
• Traffic and maintain new and modified campaign orders across digital media channels
• Audit, traffic, and assign orders and performance questions to appropriate digital media team members
• Provide direction for order fulfillment, including identifying issues and required assets
• Coordinate with internal teams to meet SLA benchmarks and deadlines
• Fulfill products as ordered and support them throughout their lifecycle
• Adapt to changing systems and evolving product mix
• Conduct weekly pacing checks and proactive management tasks
• Resolve stakeholder issues through the Digital Sales Operations Help Desk
• Assist with cross-training exercises and special projects
• Support campaigns across Google Ads, YouTube, Facebook, email marketing, programmatic, and other channels

Requirements

• 2+ years in a digital coordinator or similar role
• Strong organizational and project management skills
• Attention to detail and a sense of urgency
• Ability to work independently and as part of a team in a fast-paced, hybrid environment
• Ability to adapt to an increased workload when others are out-of-office
• Proactive, solutions-oriented, and coachable professional
• Excellent written and verbal communication skills
• Strong listening skills and empathy
• Ability to relate to clients effectively
• Problem-solving skills
• Ability to maintain composure in stressful situations and diffuse customer service issues
• Strong working knowledge of MS Office Suite, including Outlook, Word, and Excel
• Experience with platforms such as Google Ads, Yahoo DSP, email marketing platforms, Facebook Ads Manager, Google Business Profile, and JIRA is a plus
• Must be able to work in the United States without visa sponsorship, including H-1B or OPT-STEM sponsorship

Core Competencies

Demonstrates strong organizational and project management skills while effectively supporting advertising campaigns across various digital media channels. Proficient in communication and problem‑solving, with the ability to adapt to changing environments and manage client relationships.

Highest-signal resume keywords

• Digital Campaign Management
• Project Management
• Google Ads
• Customer Service
• MS Office Suite

ATS Optimization Keywords

Hard Skills

• Digital Campaign Management
• Project Management
• Attention to Detail
• Problem‑Solving
• Order Fulfillment

Soft Skills

• Excellent Communication Skills
• Strong Listening Skills
• Empathy
• Proactive Attitude
• Ability to Work Independently

Industry Keywords

• Digital Media
• Advertising Campaigns
• Stakeholder Management
• SLA Benchmarks
• Hybrid Environment

Tools & Technologies

• Google Ads
• Facebook Ads Manager
• Email Marketing Platforms
• Yahoo DSP
• JIRA