VP, Customer Experience & Software Solutions

Preferred Data Corporation; Greensboro, Winston-Salem, High Point (NC, NC, NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Training and professional development opportunities

Job summary

A leading IT solutions provider in North Carolina is seeking a Vice President of Customer Experience. The role involves providing technical and customer support to clients, troubleshooting software issues, and assisting with software setup and training. Candidates should possess strong communication skills, a solid understanding of software applications, and an accounting background. Benefits include competitive salary, health insurance, paid time off, and opportunities for career advancement. This is an onsite position with potential for hybrid work after training.

Qualifications

• Basic knowledge of software applications, familiarity with common business software.
• Strong problem-solving skills and ability to explain technical concepts clearly to non-technical users.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to client inquiries regarding software functionality and issues.
• Troubleshoot software problems and guide clients through solutions.
• Assist clients with software setup and basic training.

Skills

Problem-solving skills

Communication skills

Customer service

Technical support

Education

Associate's or Bachelor’s degree

Tools

ERP Manufacturing software

Accounting software

Job description

A leading IT solutions provider in North Carolina is seeking a Vice President of Customer Experience. The role involves providing technical and customer support to clients, troubleshooting software issues, and assisting with software setup and training. Candidates should possess strong communication skills, a solid understanding of software applications, and an accounting background. Benefits include competitive salary, health insurance, paid time off, and opportunities for career advancement. This is an onsite position with potential for hybrid work after training.