VP of Retail Operations & Branch Experience

Cu Today, Llc; Tallahassee (FL); On-site; USD 110,000 - 180,000; Full time

Job summary

Champions First Credit Union in Tallahassee, FL seeks a Vice President of Retail Operations to head all branch and retail functions, reporting to the EVP/CFO, and to optimize the member experience while steering growth aligned with the credit union’s mission.

The successful candidate will lead digital banking initiatives, coordinate cross-branch operations, and supervise staff to ensure excellent service and community engagement in the Tallahassee area.

Qualifications

• A bachelor’s degree and five years of management in financial services are required; an advanced degree is preferred.

Responsibilities

• Manage and coach branch managers.
• Implement training programs for member-facing staff.
• Lead initiatives to enhance community presence and growth.
• Ensure operational efficiency and member satisfaction across all branches.

Skills

Leadership

Financial Services

Strategic Leadership

Education

Bachelor's degree

Advanced degree

Job description

Champions First Credit Union in Tallahassee, FL seeks a Vice President of Retail Operations to head all branch and retail functions, reporting to the EVP/CFO, and to optimize the member experience while steering growth aligned with the credit union’s mission.

The successful candidate will lead digital banking initiatives, coordinate cross-branch operations, and supervise staff to ensure excellent service and community engagement in the Tallahassee area.