VP of Program Strategy, Research & Evaluation

Volunteers of America Greater New York; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Retirement Plan

Tuition Reimbursement

Job summary

Volunteers of America‑Greater New York seeks a strategic leader to oversee research, evaluation, and program performance across the organization. Reporting to the Chief Program Officer, this role translates data into actionable insights to improve outcomes and drive innovation.

Responsibilities include developing enterprise-wide performance frameworks, dashboards, and reports, guiding organizational learning, and partnering with program leaders to elevate effectiveness and impact.

Qualifications

• Master's degree in a relevant field; doctoral degree preferred.
• Minimum of ten (10) years of progressively responsible experience in research, evaluation, analytics, quality improvement, or performance management, including at least five (5) years in a leadership role.
• Demonstrated experience designing and leading research projects, program evaluations, outcome studies, and performance measurement initiatives.

Responsibilities

• Lead the organization's research, evaluation, and program performance functions.
• Develop and execute a strategic agenda that advances organizational effectiveness and program outcomes.
• Serve as a trusted advisor to executive leadership on program performance, organizational trends, and strategic opportunities.
• Develop enterprise-wide performance measurement frameworks, KPIs, and outcome metrics.
• Lead research initiatives that inform organizational strategy, program design, and service delivery improvements.
• Oversee program evaluations, outcome studies, and impact assessments to measure effectiveness and identify best practices.
• Translate research findings and data analyses into actionable recommendations for leadership and program teams.
• Drive a culture of data-informed decision-making, accountability, and continuous improvement.
• Monitor organizational and program performance to identify trends, risks, gaps, and opportunities.
• Lead the development and optimization of dashboards, scorecards, and executive reporting tools.
• Establish and oversee data governance, reporting standards, and performance management processes.
• Partner with program leadership to improve program quality, effectiveness, and client outcomes.
• Lead initiatives that strengthen organizational learning and evidence-based practice.
• Build staff capacity in data literacy, performance management, and the effective use of research and analytics.
• Identify innovative approaches and emerging practices that improve service delivery and organizational impact.
• Communicate organizational performance, outcomes, and insights to senior leadership, the Board, funders, and external stakeholders.
• Develop and maintain partnerships with research institutions, government agencies, funders, and other strategic partners.
• Lead, mentor, and develop high-performing teams responsible for research, analytics, and program performance.
• Ensure alignment between organizational strategy, program implementation, performance management, and mission impact.
• Perform other related duties as requested.

Skills

Leadership

Research design

Data analysis

Communication

Education

Master's degree in Statistics/Research Methods/Data Analytics/Public Administration/Public Health/related field

Doctoral degree preferred

Tools

Microsoft Office Suite

Data visualization tools

AI-enabled analytics tools

Database platforms

Job description

Volunteers of America‑Greater New York seeks a strategic leader to oversee research, evaluation, and program performance across the organization. Reporting to the Chief Program Officer, this role translates data into actionable insights to improve outcomes and drive innovation.

Responsibilities include developing enterprise-wide performance frameworks, dashboards, and reports, guiding organizational learning, and partnering with program leaders to elevate effectiveness and impact.