Program Director: Operations, Compliance & Impact

Volunteers of America Delaware Valley; Somerville (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Volunteers of America Delaware Valley seeks a Program Director to lead the administration and operations of the program, ensuring integrity, compliance, and high-quality service delivery. You will supervise staff, manage budgets, and maintain strong relationships with funders while safeguarding client and staff welfare.

The role requires coordinating policy, program audits, and regular reporting, with duties spanning meetings, evaluations, and community partnerships to advance organizational

Responsibilities

• Interact with clients, staff, and outside contacts with respect and courtesy.
• Maintain client and staff confidentiality in compliance with policies and procedures.
• Attend and participate in staff meetings, supervisory conferences, and training sessions.
• Supervise assigned staff including performance evaluations and supervisory sessions.
• Ensure compliance with agency Administrative Policies and Procedures.
• Develop, implement, and maintain Program Policy and Procedures Manual with ongoing review.
• Prepare annual budget recommendations with input from direct reports for the upcoming year.
• Ensure quality delivery of all program services.
• Assess staff training needs and coordinate development plans.
• Conduct regular Program Management Meetings, Team Meetings, Staff Meetings, and House/Client Meetings.
• Conduct regular program evaluations to ensure program integrity.
• Ensure contract compliance and positive relationships with funding sources.
• Conduct regular off-hour visits to the program(s).
• Actively recruit for vacant staff positions to ensure supervision levels.
• Follow safety and security procedures required by agency/licensing/funding sources.
• Network with community agencies to develop resources for clients.
• Represent agency on external coalitions, committees, and meetings.
• Ensure collection of data to support required outcome studies.

Job description

Volunteers of America Delaware Valley seeks a Program Director to lead the administration and operations of the program, ensuring integrity, compliance, and high-quality service delivery. You will supervise staff, manage budgets, and maintain strong relationships with funders while safeguarding client and staff welfare.

The role requires coordinating policy, program audits, and regular reporting, with duties spanning meetings, evaluations, and community partnerships to advance organizational