Impactful Case Manager: Plan, Counsel, Empower Lives

Voa Gny; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America–Greater New York is seeking a Case Manager to assess client needs, plan individualized service steps, link to essential services, counsel clients, and monitor progress. The role may include supervision of direct care staff and requires strong verbal and written communication and basic computer skills.

We offer a competitive benefits package, including health coverage, retirement plans, tuition reimbursement, and paid time off, with a mission-driven team in New York City.

Qualifications

• Associate's degree or 60 college credits in Human Services or High School Diploma/GED with 2 years shelter experience.
• Demonstrated verbal and written communication abilities, including basic computer skills.
• Candidates with related experience with domestic violence preferred.

Responsibilities

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
• Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.

Skills

Verbal and written communication

Basic computer skills

Education

Associate's degree or 60 college credits in Human Services

High School Diploma or GED with 2 years shelter experience

Job description

Volunteers of America–Greater New York is seeking a Case Manager to assess client needs, plan individualized service steps, link to essential services, counsel clients, and monitor progress. The role may include supervision of direct care staff and requires strong verbal and written communication and basic computer skills.

We offer a competitive benefits package, including health coverage, retirement plans, tuition reimbursement, and paid time off, with a mission-driven team in New York City.