Vice President, Application Support Manager

BNY; Pittsburgh (Allegheny County); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Paid volunteer time

Health, dental, and vision insurance

401(k) plan

Job summary

BNY is seeking a Vice President of Application Support to ensure the stability and performance of production systems. You will coordinate major incident responses and enhance application resiliency. The role requires deep expertise supported by 6-10 years of experience in high-availability environments, particularly with incident and problem management practices.

Ideal candidates will have a Bachelor's degree in Computer Science, familiarity with monitoring tools like Splunk, and strong SQL skills. BNY offers competitive compensation and a comprehensive benefits package, including paid leaves and a 401(k) plan.

Qualifications

• 6-10 years of experience supporting enterprise production applications in a high-availability environment.
• Strong knowledge of ITIL-based service management processes.
• Experience with scheduling tools and operational workflows in complex enterprise ecosystems.

Responsibilities

• Ensure high availability, performance, and operational stability of production systems.
• Coordinate major incident response and service restoration.
• Drive root cause analysis and permanent remediation for issues.

Skills

Production applications support

Incident management

Application monitoring tools

Scripting in Shell/Python/Perl

SQL database troubleshooting

Education

Bachelor's degree in Computer Science or related field

Advanced certifications in application support or IT service management

Tools

Splunk

AppDynamics

Dynatrace

Grafana

Prometheus

Job description

Vice President, Application Support/Production Services

Location: Pittsburgh, PA or Lake Mary, LM.

Responsibilities

• Ensure high availability, performance, and operational stability of production systems.
• Coordinate major incident response, service restoration, escalation handling, and stakeholder communications.
• Drive root cause analysis and permanent remediation for recurring incidents and platform issues.
• Partner with engineering and development teams to improve application resiliency, supportability, and release quality.
• Implement and enhance monitoring, alerting, and observability capabilities across applications and infrastructure.
• Oversee production readiness, change implementation, release support, and operational governance.
• Identify automation opportunities to reduce manual effort and improve service efficiency.
• Track service metrics, incident trends, platform health indicators, and operational risk items.
• Support capacity planning, environment stability, continuity, recovery readiness, and controls compliance.
• Mentor production support teams and foster a culture of accountability, collaboration, and operational excellence.

Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications in application support or IT service management preferred. 6‑10 years of experience.
• Relevant experience supporting enterprise production applications in a high‑availability environment.
• Good understanding of incident management, problem management, change management, and production governance.
• Hands‑on knowledge of application monitoring and observability tools such as Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, or similar platforms.
• Experience with Unix/Linux environments and strong scripting skills in Shell, Python, or Perl for automation and diagnostics.
• Strong knowledge of SQL and experience troubleshooting across relational databases such as Oracle, SQL Server, PostgreSQL, or similar.
• Familiarity with middleware and integration technologies, including APIs, messaging systems, and batch processing frameworks.
• Experience supporting distributed systems in cloud and hybrid environments, including infrastructure, networking, and platform dependencies.
• Understanding of release management, DevOps practices, CI/CD pipelines, and environment controls.
• Working knowledge of ITIL‑based service management processes.
• Strong troubleshooting skills across application, infrastructure, database, and network layers.
• Experience with scheduling tools, job monitoring, and operational workflows in complex enterprise ecosystems.
• Knowledge of resilience practices including high availability, disaster recovery, capacity planning, and performance tuning.

Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs. The package includes paid leaves, paid volunteer time, health, dental, vision, and life insurance, a 401(k) plan, and other benefits such as vacation and sick time.

Equal Employment Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.