VP, Application Support & Production Reliability

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Generous paid leaves

Access to global resources

Health and wellbeing programs

Job summary

BNY Mellon is seeking a Vice President of Application Support to ensure the availability and performance of production systems. This role includes coordinating major incident responses and partnering with engineering teams to improve application resilience.

The ideal candidate will have a Bachelor's degree in Computer Science and 6-10 years of relevant experience, preferably in high-availability environments. BNY Mellon offers a competitive compensation and benefits package.

Qualifications

• 6-10 years of experience in application support or IT service management.
• Experience with high-availability production applications.
• Good understanding of ITIL-based service management processes.

Responsibilities

• Ensure high availability and stability of production systems.
• Coordinate incident response and service restoration.
• Drive root cause analysis for recurring incidents.

Skills

Application monitoring

Incident management

Production governance

Scripting skills (Shell, Python, Perl)

SQL troubleshooting

Cloud environment support

Resilience practices

Education

Bachelor's degree in Computer Science or related field

Tools

Splunk

AppDynamics

Dynatrace

Grafana

Prometheus

Job description

BNY Mellon is seeking a Vice President of Application Support to ensure the availability and performance of production systems. This role includes coordinating major incident responses and partnering with engineering teams to improve application resilience.

The ideal candidate will have a Bachelor's degree in Computer Science and 6-10 years of relevant experience, preferably in high-availability environments. BNY Mellon offers a competitive compensation and benefits package.