VP of Operations – Residential Security & Growth

Titan Security Group; Chicago (IL); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Paid time off and paid holidays

Medical, Dental and Vision insurance

Opportunities for career growth and-p​

Skills-enhancing training

Job summary

Titan Security is seeking a Vice President of Operations to oversee scheduling, account management, client relations and field supervision across residential and multi-family markets in Chicago. This role ensures best-in-class service and aligns operations with company goals.

You will collaborate with regional leaders and HR to drive performance, lead onboarding, reviews, and reporting while maintaining strong client relationships and a culture of excellence.

Qualifications

• Minimum 5 years of security operations experience and 4 years of management experience.
• Bachelor’s Degree required; strong leadership and communication skills.
• Experience in residential/multi-family service sector; ability to work under pressure.

Responsibilities

• Build, grow, and drive customer relationships.
• Oversee scheduling, field supervision, portfolio management, and supporting functions.
• Set metrics with Region VP and Region President; assess performance of operations teams.
• Schedule, conduct, and manage recurring meetings to drive service excellence.
• Oversee annual reviews and coaching; document performance.
• Review disciplinary issues with HR and operations staff.
• Support HR in hiring, onboarding, and exit processes.
• Explain policies, benefits, and procedures to staff and applicants as needed.
• Prepare internal and external reports on personnel activities and trends.
• Track equipment and ensure proper usage according to policy.
• Stay current on federal/state/local guidelines (CBA-related where applicable).
• Support culture and processes enabling staff contributions to goals.
• Review new business opportunities with sales to align with growth goals.
• Prepare internal/external correspondence and memos as needed.
• Support Chicago and surrounding suburbs in on-site offices (not remote).
• Engage in networking groups for residential/multi-family markets.
• Other duties as assigned.

Skills

Leadership

Communication

Analytical Thinking

Problem Solving

Interpersonal Skills

Presentation

Composure

Team Building

Customer Orientation

Education

Bachelor’s Degree

Tools

Microsoft Office

Google Suites

Security guard software

Job description

Titan Security is seeking a Vice President of Operations to oversee scheduling, account management, client relations and field supervision across residential and multi-family markets in Chicago. This role ensures best-in-class service and aligns operations with company goals.

You will collaborate with regional leaders and HR to drive performance, lead onboarding, reviews, and reporting while maintaining strong client relationships and a culture of excellence.