Security Scheduling & Operations Lead — Growth & Impact

Tsg; Chicago (IL); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Paid time off

MBO bonus

Medical insurance

Dental insurance

Paid holidays

Pension/retirement benefits

Skills-enhancing training

Job summary

Titan Security is seeking a Scheduling Manager to oversee day-to-day security operations and scheduling. The role reports to the Director of Operations and involves coordinating staffing, maintaining client relationships, and ensuring service quality across sites.

Requirements include a high school diploma or GED, 2 years of supervisory experience in security or customer service, and ability to obtain a security license. Proficiency with scheduling software and MS Office is a plus.

Qualifications

• High school diploma or GED and 2 years prior supervisory experience in security or customer service.
• Experience in a high-volume call center is preferred.
• Ability to acquire and maintain a security license if required by state.

Responsibilities

• Establish, maintain and review schedules to minimize overtime.
• Build and maintain relationships with clients and employees.
• Report operational matters to VP Operations or senior management.
• Coordinate support services to meet financial and operational goals.

Skills

Supervisory experience

Staff scheduling

Customer service

English proficiency

Education

High school diploma or GED

Tools

WinTeam

Microsoft Office

Job description

Titan Security is seeking a Scheduling Manager to oversee day-to-day security operations and scheduling. The role reports to the Director of Operations and involves coordinating staffing, maintaining client relationships, and ensuring service quality across sites.

Requirements include a high school diploma or GED, 2 years of supervisory experience in security or customer service, and ability to obtain a security license. Proficiency with scheduling software and MS Office is a plus.