Security Field Operations Manager

Titan Security Group; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical and dental insurance

Career growth opportunities

Skills-enhancing training

Job summary

Titan Security Group is seeking a Field Operations Manager to lead quality assurance and compliance for a select group of accounts. The role is a 2nd shift position (Thursday–Monday, 4pm–12am) and reports to a Director of Operations in Illinois. You will supervise a team, train staff, and ensure top-tier service.

Qualifications include at least 1 year of managerial security experience, ability to pass screenings, and a valid PERC/FOID and driver’s license. Bilingual skills are a plus.

Qualifications

• Minimum 1 year of continuous managerial experience in security or related field.
• Must pass pre-employment drug screening and criminal background checks.
• Must be 21+ with a valid Illinois PERC/FOID card and driver’s license.

Responsibilities

• Train team members in customer service and complete QA and compliance procedures.
• Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal.
• Support HR in hiring, training, onboarding, and terminations.
• Respond to escalated security issues or emergencies.
• Compile and prepare incident, personnel, and account trend reports.
• Maintain a flexible schedule, including weekends.

Skills

Team leadership

Quality assurance

Staff coaching

Customer service

MS Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts. The position will report to a Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned to their accounts. This is a 2nd Shift position Thursday - Monday 4pm-12am

Must have at least 1 year of continuous managerial experience (preferably in security or a related field) to be considered. Must have availability to work the 2nd Shift and hold over if needed.

Responsibilities

• Train team members in customer service, and complete quality assurance and compliance procedures and documentation.
• Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal and documentation.
• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations.
• Respond to any escalated security issues or emergency situations appropriately.
• Compile and prepare reports and documents pertaining to incidents, personnel activities, and account trends.
• Work a flexible schedule to meet the needs of the business, which includes weekends.
• Other duties as assigned.

Required Qualifications

• Must be at least 21 years of age.
• High School diploma or general education degree (GED).
• 2 years of experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality.
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), FOID card, and Driver’s license, including state-accredited training requirements.
• Able to pass pre-employment drug screening and criminal background checks.
• Able to read, write, speak, and understand English.
• Able to meet the physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, and working in inclement weather.
• Proficiency with Microsoft Office software.

Preferred Qualifications

• Bi-lingual is considered a plus.

Pay and Benefits

• $24.00 - $26.00 / hour based on experience.
• Paid time off and paid holidays.
• Medical and dental insurance.
• Opportunities for career growth and promotion.
• Skills-enhancing training.

EOE/M/F/D/V

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.