VP of Operations — Multi-Unit Growth Leader

Call Your Mother; Chicago (IL); On-site; USD 149,000 - 182,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Health Insurance

Unlimited PTO

Parental leave

401(k) with match

Language classes

Early Wage Access

Mental health resources

Bagels on the house

Job summary

Call Your Mother in Chicago is seeking a Vice President of Operations to oversee day-to-day and strategic performance across Chicago and Denver shops. The role focuses on operational excellence, guest experience, and scalable growth, reporting to the COO and collaborating with senior leadership.

Ideal candidates bring a track record of leading large, diverse teams in fast-paced environments, with deep knowledge of restaurant operations, food safety, inventory, and labor optimization.

Qualifications

• 10 years of experience in multi-unit restaurant operations (QSR preferred), with at least 5 years in a senior leadership role.
• Direct oversight of a minimum of 15 locations and $30mm in revenue or indirectly for at least 2 years.
• Proven experience leading and managing large teams in a fast-paced, high-growth environment.
• Strong understanding of restaurant operations, including food safety, inventory management, labor optimization, and guest service.
• Ability to drive operational improvements, increase efficiency, and achieve business goals.
• Excellent leadership, communication, and interpersonal skills with cross-functional collaboration.
• Strong problem-solving skills and data-driven decision making.
• Passionate about delivering an exceptional guest experience and upholding CYM’s commitment to quality and community.
• Willingness to travel frequently to oversee operations in multiple markets.
• Fondness for CYM’s BIG V.I.B.E.S. (Vibrancy, Integrity, Belonging, Energy, and Seize the Moment).

Responsibilities

• Lead, manage, and oversee daily operations across all CYM locations in both Chicago and Denver to ensure consistent quality and operational excellence.
• Develop and implement processes to enhance efficiency, improve guest experience, and maintain consistency across all shops in your regions.
• Collaborate with the ops leadership team to develop and execute operational strategies that align with company goals, ensuring long-term growth and profitability.
• Manage and mentor Directors of Operations, District Managers, and shop leaders, providing guidance and support to foster a positive work environment and promote team development.
• Oversee labor, inventory, and food cost management to ensure profitability, while maintaining high-quality standards and guest satisfaction.
• Ensure all locations comply with health and safety regulations, food safety standards, training and development plans, and company policies.
• Implement initiatives to improve operational performance, including evaluating workflows, tools, and technology to streamline processes and enhance guest experience.
• Analyze KPIs across shops to identify trends and opportunities for improvement and ensure targets are met.
• Drive guest service excellence by implementing systems that foster a welcoming, vibrant atmosphere in every CYM shop.
• Work with the finance team to develop and manage budgets and allocate resources efficiently across locations.
• Serve as a key leader in company-wide initiatives, partnering with Culinary, People & Culture, Marketing, and Finance teams to drive success.

Skills

10 years experience

multi-unit ops

leadership

data-driven

travel frequently

Job description

Call Your Mother in Chicago is seeking a Vice President of Operations to oversee day-to-day and strategic performance across Chicago and Denver shops. The role focuses on operational excellence, guest experience, and scalable growth, reporting to the COO and collaborating with senior leadership.

Ideal candidates bring a track record of leading large, diverse teams in fast-paced environments, with deep knowledge of restaurant operations, food safety, inventory, and labor optimization.