VP of Operations, Community Growth & Leadership

Associa; Knoxville (TN); On-site; USD 150,000 - 230,000; Full time

Job summary

Associa Tennessee in Knoxville seeks a seasoned Vice President of Operations to guide branch strategy and performance. This hands-on leader will balance client service, team development, and financial accountability to drive growth and operational excellence.

You'll partner with boards, communities, and vendors, shaping long-term plans, supervising the Community Association Management team, and ensuring GAAP-compliant budgeting across the Knoxville office. Travel may be limited.

Qualifications

• Bachelor’s degree required.
• MBA preferred.
• 10+ years of directly or closely related professional experience.
• 7–10 years of management and/or supervisory experience.
• 7–10 years of community association experience.
• Industry-specific certification required.
• Location-specific licensing, where applicable.

Responsibilities

• Provide leadership and oversight of branch operations.
• Help establish and execute short- and long-term operational strategies.
• Monitor branch goals, initiatives, and overall operational performance.
• Partner with branch leadership to identify opportunities for improved efficiency, service, and performance.
• Build strong working relationships with internal stakeholders, community partners, clients, and vendors.
• Serve as a key point of contact for client retention efforts.
• Support strong relationships with association boards and community clients.
• Provide leadership and support to Community Association Management leadership.
• Oversee and support community transitions both into and out of the branch.
• Provide direct oversight of Property Billable Managers and support property-billable clients.
• Provide leadership, coaching, and support to branch management.
• Conduct regular one-on-one discussions and performance reviews with direct reports.
• Support training and professional development for the Community Association Management team.
• Partner with Human Resources on recruiting and interviewing for branch positions.
• Help develop a collaborative, accountable, service-focused culture.
• Support branch budgeting, fiscal management, and overall financial health.
• Assist with strategic planning and business development initiatives.
• Monitor operational goals and help identify opportunities to strengthen branch performance.
• Maintain a strong understanding of financial practices and GAAP principles.

Skills

Leadership

Communication

Time management

Organizational skills

Judgement & discretion

Education

Bachelor’s degree

MBA

Tools

Microsoft Office

Job description

Associa Tennessee in Knoxville seeks a seasoned Vice President of Operations to guide branch strategy and performance. This hands-on leader will balance client service, team development, and financial accountability to drive growth and operational excellence.

You'll partner with boards, communities, and vendors, shaping long-term plans, supervising the Community Association Management team, and ensuring GAAP-compliant budgeting across the Knoxville office. Travel may be limited.