Vice President of Operations

Associa; Knoxville (TN); On-site; USD 150,000 - 230,000; Full time

Job summary

Associa Tennessee in Knoxville seeks a seasoned Vice President of Operations to guide branch strategy and performance. This hands-on leader will balance client service, team development, and financial accountability to drive growth and operational excellence.

You'll partner with boards, communities, and vendors, shaping long-term plans, supervising the Community Association Management team, and ensuring GAAP-compliant budgeting across the Knoxville office. Travel may be limited.

Qualifications

• Bachelor’s degree required.
• MBA preferred.
• 10+ years of directly or closely related professional experience.
• 7–10 years of management and/or supervisory experience.
• 7–10 years of community association experience.
• Industry-specific certification required.
• Location-specific licensing, where applicable.

Responsibilities

• Provide leadership and oversight of branch operations.
• Help establish and execute short- and long-term operational strategies.
• Monitor branch goals, initiatives, and overall operational performance.
• Partner with branch leadership to identify opportunities for improved efficiency, service, and performance.
• Build strong working relationships with internal stakeholders, community partners, clients, and vendors.
• Serve as a key point of contact for client retention efforts.
• Support strong relationships with association boards and community clients.
• Provide leadership and support to Community Association Management leadership.
• Oversee and support community transitions both into and out of the branch.
• Provide direct oversight of Property Billable Managers and support property-billable clients.
• Provide leadership, coaching, and support to branch management.
• Conduct regular one-on-one discussions and performance reviews with direct reports.
• Support training and professional development for the Community Association Management team.
• Partner with Human Resources on recruiting and interviewing for branch positions.
• Help develop a collaborative, accountable, service-focused culture.
• Support branch budgeting, fiscal management, and overall financial health.
• Assist with strategic planning and business development initiatives.
• Monitor operational goals and help identify opportunities to strengthen branch performance.
• Maintain a strong understanding of financial practices and GAAP principles.

Skills

Leadership

Communication

Time management

Organizational skills

Judgement & discretion

Education

Bachelor’s degree

MBA

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Vice President of Operations

Associa Tennessee | Knoxville, TN

Full-Time | Exempt

About The Role

Associa Tennessee is seeking an experienced and dynamic Vice President of Operations to provide strategic and operational leadership for our Knoxville office.This is a key leadership position responsible for helping drive the overall performance of the branch, strengthening client relationships, developing our community management teams, and ensuring operational and financial objectives are achieved.The ideal candidate is a hands-on leader who understands community association management, knows how to develop strong teams, and can balance client service, operational performance, financial accountability, and long-term growth.

What You’ll Do

Leadership & Branch Operations

• Provide leadership and oversight of general branch operations.
• Help establish and execute short- and long-term operational strategies.
• Monitor branch goals, initiatives, and overall operational performance.
• Partner with branch leadership to identify opportunities for improved efficiency, service, and performance.
• Build strong working relationships with internal stakeholders, community partners, clients, and vendors.

Client & Community Management

• Serve as a key point of contact for client retention efforts.
• Support strong relationships with association boards and community clients.
• Provide leadership and support to Community Association Management leadership.
• Oversee and support community transitions both into and out of the branch.
• Provide direct oversight of Property Billable Managers and support property-billable clients.

Team Development

• Provide leadership, coaching, and support to branch management.
• Conduct regular one-on-one discussions and performance reviews with direct reports.
• Support training and professional development for the Community Association Management team.
• Partner with Human Resources on recruiting and interviewing for branch positions.
• Help develop a collaborative, accountable, service-focused culture.

Financial & Strategic Leadership

• Support branch budgeting, fiscal management, and overall financial health.
• Assist with strategic planning and business development initiatives.
• Monitor operational goals and help identify opportunities to strengthen branch performance.
• Maintain a strong understanding of financial practices and GAAP principles.

Requirements

What We’re Looking For

Education & Experience

• Bachelor’s degree required.
• MBA preferred.
• 10+ years of directly or closely related professional experience.
• 7–10 years of management and/or supervisory experience.
• 7–10 years of community association experience.
• Industry-specific certification required.
• Location-specific licensing, where applicable.

Knowledge & Skills

We’re looking for a leader who brings:

• Strong operational and people leadership skills.
• Professional written, verbal, interpersonal, and client communication skills.
• Strong organizational and time-management capabilities.
• The ability to prioritize in a fast-paced, deadline-driven environment.
• A proactive, self-motivated, detail-oriented approach.
• Sound judgment, confidentiality, and discretion.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Working knowledge of GAAP and financial management principles.

Why Associa?

At Associa, community management is about more than managing properties. It is about helping communities thrive. Our teams work closely with boards, homeowners, vendors, and one another to deliver outstanding service and build stronger communities.This position offers an opportunity to make a significant impact on the continued success of Associa Tennessee's Knoxville operations while developing teams, strengthening client relationships, and helping drive operational excellence.

Travel: Limited travel may be required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.