VP of Member Operations & Transformation

Premier America Credit Union; Chatsworth (GA); On-site; USD 150,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vacation & holidays

401k match

Educational assistance

Job summary

Premier America Credit Union in Chatsworth, GA seeks a VP of Banking Operations to provide strategic oversight of member operations, compliance, and technology initiatives. The role leads multi‑function teams, sets controls, and drives process improvements for scalable, compliant service.

You will report to executives, guide budgeting and resource planning, and collaborate with IT, fraud, payments, and branches to elevate service quality and risk management.

Qualifications

• Bachelor's degree in Business, Finance, Operations Management, or a related field required; MBA or related master's degree preferred.
• 10+ years of progressive financial services operations leadership experience including compliance, risk management, and team leadership.
• 5+ years of senior management experience within banks or credit unions.
• Experience with operational analytics, KPIs, and performance management.
• Strong budgeting, forecasting, and resource management experience.

Responsibilities

• Own the operational lifecycle of member relationships, aligning processes, systems, controls, and service delivery to support compliant, scalable growth.
• Develop and maintain operational policies, procedures, and controls for consumer and business accounts.
• Ensure timely completion of tax, IRA, compliance, and escheatment reporting with documentation and controls.
• Establish and report operational KPIs for service, productivity, risk, process effectiveness, and strategic progress.
• Partner across business lines to resolve operational gaps and improve handoffs.
• Identify root causes and implement improvements that reduce risk and improve member and team experience.
• Lead workflow redesign, automation, control enhancements, and measurable improvements in service quality and efficiency.
• Monitor turnaround times, error and rework rates, escalations, and SLA performance.
• Ensure compliance with BSA, AML, OFAC, Fair Lending, Regulation E, GLBA, and banking or credit union requirements.
• Lead audits, risk assessments, corrective actions, and operational risk guidance.
• Set ownership, service standards, escalation paths, and performance reporting across operations.
• Lead operational transformation and technology initiatives to improve efficiency and service delivery.
• Resolve operational issues, support training, maintain procedures, and ensure consistent interpretation of requirements.
• Develop and manage operational budgets, forecasts, and resource allocation.
• Provide operational performance reporting to executive leadership.
• Maintain industry relationships to monitor regulatory changes and support timely implementation.

Skills

Executive communication

Leadership

Cross-functional collaboration

Process improvement

Budgeting

Forecasting

Regulatory knowledge

Operational analytics

Change management

Education

Bachelor's degree in Business, Finance, Operations Management, or related field

MBA or related master's degree preferred

Tools

Symitar

Salesforce

Microsoft 365

Teams

SharePoint

Excel

Tableau

BillPay

Jira

Job description

Premier America Credit Union in Chatsworth, GA seeks a VP of Banking Operations to provide strategic oversight of member operations, compliance, and technology initiatives. The role leads multi‑function teams, sets controls, and drives process improvements for scalable, compliant service.

You will report to executives, guide budgeting and resource planning, and collaborate with IT, fraud, payments, and branches to elevate service quality and risk management.