VP, Banking Operations & Operational Excellence

Premier America Credit Union; Los Angeles (CA); On-site; USD 150,000 - 185,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

HSA/FSA

Company-Paid Life Insurance

Discounts on loans

Paid Vacation, Holiday, and Sick time

401k with 6% match

Educational Assistance Program

Job summary

Premier America Credit Union seeks a VP, Banking Operations in Chatsworth to provide strategic operational oversight across member services, technology initiatives, compliance, and process improvement. You will lead multi-function teams, strengthen controls, drive efficiency, and support scalable growth.

The ideal candidate has 10+ years in financial services operations, with senior leadership experience, regulatory knowledge, and a proven record of enterprise-wide initiatives in banking or

Qualifications

• Bachelor's degree required; MBA or related master's preferred.
• Extensive leadership experience in financial services operations.
• Strong knowledge of banking/credit union regulatory requirements and compliance frameworks.

Responsibilities

• Own the operational lifecycle of member relationships, aligning processes, systems, controls, and service delivery to support compliant, scalable growth.
• Develop and maintain operational policies, procedures, and controls for consumer and business accounts.
• Ensure timely completion of tax, IRA, compliance, and escheatment reporting with appropriate documentation and controls.
• Establish and report operational KPIs for service, productivity, risk, process effectiveness, and strategic progress.
• Partner across business lines, Contact Center, Digital, IT, Fraud, Payments, Compliance, and branches to resolve operational gaps and improve handoffs.
• Identify root causes and service gaps, and implement improvements that reduce risk, strengthen controls, and improve member and team member experience.

Skills

Executive leadership

Regulatory compliance

Operational analytics & KPIs

Cross-functional collaboration

Process improvement & automation

Budgeting & forecasting

Education

Bachelor's degree in Business/Finance/Operations

MBA preferred

Tools

Symitar

Salesforce

Microsoft 365

Teams

SharePoint

Excel

Tableau

BillPay

Jira

Job description

Premier America Credit Union seeks a VP, Banking Operations in Chatsworth to provide strategic operational oversight across member services, technology initiatives, compliance, and process improvement. You will lead multi-function teams, strengthen controls, drive efficiency, and support scalable growth.

The ideal candidate has 10+ years in financial services operations, with senior leadership experience, regulatory knowledge, and a proven record of enterprise-wide initiatives in banking or