Experience Design Director, Trust & Security

JP Morgan Chase; New York (NY); Sur place; USD 220 000 - 320 000; Plein temps

Résumé du poste

JP Morgan Chase is seeking an Experience Design Executive Director to lead the Trust & Security UX strategy. You will guide teams shaping secure sign-in, identity verification, fraud prevention, and risk-based interactions while balancing usability and protection for customers.

You will partner with Cybersecurity, Legal, Product, and Operations to embed design in problem framing, research, and solution delivery, driving inclusive, resilient experiences at scale.

Qualifications

• 7+ years of experience or equivalent expertise in user experience design.
• Leadership in guiding diverse teams of experience designers.
• Inclusive design and accessibility for varied users.
• Experience with high-trust, high-stakes digital experiences.

Responsabilités

• Develop and implement user experience strategies aligned with business objectives.
• Lead, mentor, and inspire a team of experience designers with coaching.
• Drive innovation by staying current with industry trends and emerging technologies.

Connaissances

User experience design

Interaction design

Information architecture

Leadership

Inclusive design

Accessibility guidelines

Assistive technology

High-trust digital experiences

Identity verification

Security

AI-enabled workflows

Agentic design

Cross-functional collaboration

Executive storytelling

Outils

Claude Code

Description du poste

JP Morgan Chase is seeking an Experience Design Executive Director to lead the Trust & Security UX strategy. You will guide teams shaping secure sign-in, identity verification, fraud prevention, and risk-based interactions while balancing usability and protection for customers.

You will partner with Cybersecurity, Legal, Product, and Operations to embed design in problem framing, research, and solution delivery, driving inclusive, resilient experiences at scale.