Executive Director, Digital Experience Research

Testing Site - JPMC; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

Testing Site - JPMC is seeking an Executive Director of Experience Research to lead a team of researchers and shape user experience strategy across digital products. You will design, execute, and detail findings from studies that influence product decisions and customer journeys.

You will collaborate across technology, analytics, product and design to translate insights into practical recommendations, while mentoring researchers to cultivate excellence and innovation in user experience.

Qualifications

• 7+ years of experience leading experience research or related field.
• Expertise in diverse research methods to inform UX design.
• Strong ability to design and manage research programs across projects.
• Proven leadership in mentoring diverse research and design teams.
• Experience guiding teams through ambiguity and product evolution.
• Ability to collaborate with cross-functional partners at senior levels.

Responsibilities

• Develop and execute research strategies to uncover customer needs and preferences using quantitative and qualitative methods.
• Lead and mentor a diverse team of experience researchers and foster a collaborative environment.
• Translate research findings into actionable recommendations for product, design, and analytics teams.
• Stay current with research methodologies and emerging technologies to maintain competitive edge.
• Frame critical research questions and manage a focused research backlog.
• Partner with technology, data, product, and design to inform decisions with executive clarity.
• Drive future-state discovery by enabling testing of concepts not yet realized.
• Lead effectively in ambiguity as technologies and customer needs evolve.

Skills

Experience Research

UX Design

Leadership

Qualitative Methods

Quantitative Methods

Ethnography

Accessibility Guidelines

Survey Design

Education

Advanced degree in Sociology/Anthropology

Job description

Testing Site - JPMC is seeking an Executive Director of Experience Research to lead a team of researchers and shape user experience strategy across digital products. You will design, execute, and detail findings from studies that influence product decisions and customer journeys.

You will collaborate across technology, analytics, product and design to translate insights into practical recommendations, while mentoring researchers to cultivate excellence and innovation in user experience.