VP of Experience Design: User-Centric, Data-Driven Innovation

JPMorgan Chase; Wilmington (DE); On-site; USD 190,000 - 260,000; Full time

Job summary

JPMorgan Chase is seeking an Experience Design Vice President in Wilmington, DE to shape user experience across Auto Servicing and Collections. Lead cross-functional teams, mentor designers, and drive design strategy aligning business goals with user needs.

The role emphasizes inclusive design, accessibility, and advanced design practices. As a senior leader, you will collaborate with product, engineering, and research functions to deliver user-centered solutions, leveraging data insights and UX

Qualifications

• 5+ years of experience in user experience design or related roles
• Ability to create visual representations of user journeys (storyboarding, wireframes, prototypes)
• Experience with inclusive design and accessibility guidelines
• Proven ability to develop experiences that meet product goals and drive customer-centric decisions
• Strong understanding of APIs, microservices, and technology impact on UX

Responsibilities

• Develop and execute design/research strategies for complex projects across product areas
• Diagram service flows, wireframes, and prototype interactions for key touchpoints
• Model inclusive design practices and mentor junior designers
• Collaborate with cross-functional teams to integrate UX into product development
• Analyze market trends and user data to inform design decisions across platforms

Skills

UX leadership

Inclusive design

User research

Strategic design

Mentoring

Tools

Figma

Sketch

InVision

Job description

JPMorgan Chase is seeking an Experience Design Vice President in Wilmington, DE to shape user experience across Auto Servicing and Collections. Lead cross-functional teams, mentor designers, and drive design strategy aligning business goals with user needs.

The role emphasizes inclusive design, accessibility, and advanced design practices. As a senior leader, you will collaborate with product, engineering, and research functions to deliver user-centered solutions, leveraging data insights and UX