VP of Engineering Services — Remote 24x7 Ops Leader

Opensity Solutions; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Opensity Solutions is a leading tech-enabled managed services provider delivering 24x7 engineering and operations for legal and professional services clients. The VP, Engineering Services will own end-to-end service delivery, incident management, change control, and program-level governance across multiple client engagements.

This senior leader will partner with Sales, Finance, and Talent to shape long-term roadmaps, optimize tooling and automation, and drive margin improvement while ensuring

Qualifications

• Bachelor's degree in CS/IT/Engineering; 12+ years of IT experience; 5+ years leading engineering or technical service delivery organizations.
• Experience in managed services or multi-client delivery environments with SLA and margin accountability.
• Fluency with ITSM processes (incident, problem, change, request) and strong vendor management.

Responsibilities

• Lead the engineering organization, including 24x7 NOC/operational engineering, escalated engineering, project engineering and tooling teams.
• Own major incident management end-to-end and drive continual service improvement.
• Oversee change management governance and maintain standard changes library.
• Define and monitor KPIs (SLA attainment, MTTR, utilization, backlog) and report to executives.
• Collaborate with Sales, Finance, and Talent to align roadmaps and budgets.

Skills

IT leadership

SLA management

ITIL processes

ServiceNow

Multi-client delivery

Roadmap planning

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow

Azure

VMware

Job description

Opensity Solutions is a leading tech-enabled managed services provider delivering 24x7 engineering and operations for legal and professional services clients. The VP, Engineering Services will own end-to-end service delivery, incident management, change control, and program-level governance across multiple client engagements.

This senior leader will partner with Sales, Finance, and Talent to shape long-term roadmaps, optimize tooling and automation, and drive margin improvement while ensuring