Senior AI-Driven Customer Success Strategist

Relativity; Des Moines (IA); Hybrid; USD 82,000 - 124,000; Full time

Job summary

Relativity seeks a Senior Customer Success Manager to own outcomes for a portfolio of large, strategic accounts and guide AI-powered adoption and governance.

You will partner with executives to craft ROI-focused plans, lead multi-use-case adoption across GenAI aiR Suite, and drive change management to deliver measurable ROI. This hybrid role offers competitive compensation and growth opportunities.

Qualifications

• 5-8 years in Customer Success, Consulting, or Account Management
• Proven record of driving measurable customer outcomes
• Executive presence with C-suite audiences
• AI governance and workflow transformation experience
• Ability to build and present data-backed ROI narratives

Responsibilities

• Own outcomes end-to-end for a portfolio of large or strategic accounts
• Build and execute outcome-driven account plans anchored to customer objectives
• Manage health score across ROI, adoption, utilization, engagement
• Lead multi-use case and multi-feature adoption strategies with ROI linkage
• Deliver referenceable Verified Outcomes for marketing assets
• Lead AI adoption and change management at the account level
• Advise on aiR governance and defensibility
• Develop playbooks and enablement assets
• Build executive-level Business Reviews and Success Forums
• Navigate complex stakeholder environments and drive change

Skills

Customer Success

Consulting

Account Management

Executive presence

AI fluency

Change management

Tools

Gainsight

Salesforce

Job description

Relativity seeks a Senior Customer Success Manager to own outcomes for a portfolio of large, strategic accounts and guide AI-powered adoption and governance.

You will partner with executives to craft ROI-focused plans, lead multi-use-case adoption across GenAI aiR Suite, and drive change management to deliver measurable ROI. This hybrid role offers competitive compensation and growth opportunities.