Manager of Customer Success (Fully Remote)

Strive pharmacy; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Strive Pharmacy in the United States is seeking a Customer Success Manager to lead and develop the Customer Success team, ensuring proactive engagement with strategic accounts.

You will collaborate with Sales, Clinical, and Operations to improve workflows, monitor KPIs, and drive retention and growth while fostering a collaborative culture.

The role emphasizes coaching, accountability, and continuous improvement through one-on-ones and growth plans to scale customer outcomes.

Qualifications

• Lead, coach, and develop Customer Success Managers through one-on-ones and growth plans.
• Foster accountability, collaboration, and continuous improvement.
• Monitor provider health, retention risk, and engagement metrics.
• Support strategic accounts, escalations, and success plans.
• Establish KPIs and track retention, churn, satisfaction, and growth.
• Partner with Sales, Clinical, and Operations to improve workflows and outcomes.

Responsibilities

• Lead, coach, and develop Customer Success Managers through one-on-ones and growth plans.
• Monitor provider health, retention risk, and engagement metrics.
• Establish KPIs and track retention, churn, satisfaction, and growth.
• Partner with Sales, Clinical, and Operations to improve workflows and outcomes.

Job description

• Lead, coach, and develop Customer Success Managers through one-on-ones and growth plans.
• Foster accountability, collaboration, and continuous improvement.

Customer Success Management:

• Monitor provider health, retention risk, and engagement metrics.
• Support strategic accounts, escalations, and success plans.

Operational Excellence and Partnership:

• Establish KPIs and track retention, churn, satisfaction, and growth.
• Partner with Sales, Clinical, and Operations to improve workflows and outcomes.

Strive Pharmacy

Strive Pharmacy is a personalized compounding pharmacy creating medications tailored to each patient, with a human-centered approach to care. The company is growing and fosters a collaborative, engaging culture where employees build relationships and grow professionally.