Head of Customer Success & Growth

Medsender; New York (NY); Remote; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health, Dental, Vision

Unlimited PTO

Regular offsites

Job summary

Medsender is seeking a Senior Leader to own customer success, implementation, and support for healthcare practices. You will drive retention, expansion, and value delivery across a SMB-focused portfolio, partnering with sales for expansion and building scalable processes.

You will lead a small team, develop health scoring, and align onboarding with first-year retention. This role reports to the CEO and offers a remote-friendly setup in the US.

Qualifications

• 7+ years in customer success or customer operations.
• 3+ years managing across more than one function.
• Experience with SMB accounts and high-volume workloads.
• Healthcare or health-tech experience preferred.

Responsibilities

• Own customer success, implementation, and support; manage end-to-end customer lifecycle.
• Develop and maintain health scoring and account coverage models to surface risk.
• Partner with sales on expansion and hand-offs for sizable deals.
• Define time-to-value targets and link onboarding quality to first-year retention.
• Build scalable support with documentation and AI-assisted triage.

Skills

Customer success

Leadership

CRM systems

Healthcare domain

Tools

CRM platforms

Job description

Medsender is seeking a Senior Leader to own customer success, implementation, and support for healthcare practices. You will drive retention, expansion, and value delivery across a SMB-focused portfolio, partnering with sales for expansion and building scalable processes.

You will lead a small team, develop health scoring, and align onboarding with first-year retention. This role reports to the CEO and offers a remote-friendly setup in the US.