VP, Customer Success, Retention & Growth

Medsender; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Medsender is seeking an experienced Customer Success/Operations leader to own and advance retention metrics across gross and net retention. The role focuses on building health scoring, driving expansion, and scaling support with AI-enabled documentation to accelerate value delivery for thousands of healthcare providers across all states.

The ideal candidate has 7+ years in CS/ops with 3+ years managing teams and a proven track record of moving retention numbers.

Qualifications

• 7+ years in CS/ops roles.
• 3+ years leading teams.
• Experience improving retention metrics (GRR/NRR).
• Healthcare workflows experience is a plus.

Responsibilities

• Own gross and net retention targets.
• Build health scoring to surface churn risk.
• Drive expansion and time-to-value.
• Scale support with AI and docs.

Skills

CS leadership

Retention strategy

Team leadership

Healthcare domain

AI scaling

Job description

Medsender is seeking an experienced Customer Success/Operations leader to own and advance retention metrics across gross and net retention. The role focuses on building health scoring, driving expansion, and scaling support with AI-enabled documentation to accelerate value delivery for thousands of healthcare providers across all states.

The ideal candidate has 7+ years in CS/ops with 3+ years managing teams and a proven track record of moving retention numbers.