VP of Customer Success & AI Transformation

Alert Media, Inc.; Austin (TX); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

100% Paid Healthcare

Annual bonus

Parental leave – 12 weeks

Paid sabbatical after 6 years

Team events & celebrations

Volunteer opportunities

Job summary

AlertMedia, Inc. in Austin, TX, seeks an experienced Vice President, Customer Success to lead the CS organization, set strategic direction, and scale a high-performing team.

This executive will ensure customers realize extraordinary value, achieve safety goals, and build lasting partnerships with AlertMedia. The role drives retention, expansion, and advocacy while partnering with Product, Engineering, Sales, and Marketing.

Qualifications

• 10+ years of customer-facing leadership experience in SaaS.
• At least 4+ years leading at scale in a VP or Senior Director role.
• Data-driven, analytical approach with experience leveraging CS tools and AI-powered insights.
• Genuine curiosity about how AI is transforming Customer Success and practical impact.

Responsibilities

• Define the strategic direction of the Customer Success organization.
• Lead and develop a high-performing team and partner cross-functionally to shape the customer journey.
• Drive adoption, retention, and customer advocacy with measurable results across segments.
• Engage at the executive level as a trusted advisor to strategic accounts and customer leadership teams.
• Modernize playbooks, processes, and systems, including AI-enabled workflows, to deliver exceptional experiences.
• Lead with AI to scale tools and processes that enhance the customer experience.

Skills

Leadership experience

SaaS customer success

AI/Automation

Executive presence

Data-driven

Strategic thinking

Team building

Job description

AlertMedia, Inc. in Austin, TX, seeks an experienced Vice President, Customer Success to lead the CS organization, set strategic direction, and scale a high-performing team.

This executive will ensure customers realize extraordinary value, achieve safety goals, and build lasting partnerships with AlertMedia. The role drives retention, expansion, and advocacy while partnering with Product, Engineering, Sales, and Marketing.