VP of Conversation Design & AI Experience

JPMorganChase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking an Experience Design Vice President to shape the user experience across digital assistants and AI-driven products. You will lead conversations design and align user needs with business goals, leveraging your expertise in language models and accessibility.

The role requires collaboration with ML, engineering and product teams to drive innovation while ensuring customer-centric design and robust information architecture.

Qualifications

• 5+ years of professional work experience as a voice/conversation designer.
• Experience designing conversational experiences for AI-driven platforms, IVRs, or virtual assistants.
• Experience with LLMs and prompt engineering is preferred.
• Excellent ability to communicate design decisions and advocate for accessibility.

Responsibilities

• Design conversational flows for AI-driven tools across chat and voice.
• Collaborate with ML teams to train NLU models and refine LLMs.
• Articulate design rationale with storytelling and documentation.
• Work with cross-functional teams to ensure inclusive design and accessibility.

Skills

Voice design

LLM/NLU understanding

Inclusive design

Storytelling to stakeholders

Design systems

Education

Bachelor's degree in Linguistics, HCI, Cognitive Science, Psychology, or related field

Tools

Figma

Voiceflow

Nuance Mix

Rasa Studio

Botpress

Job description

JPMorganChase is seeking an Experience Design Vice President to shape the user experience across digital assistants and AI-driven products. You will lead conversations design and align user needs with business goals, leveraging your expertise in language models and accessibility.

The role requires collaboration with ML, engineering and product teams to drive innovation while ensuring customer-centric design and robust information architecture.