Remote VP, Customer Success & Product Delivery

7th Level, Inc.; Phoenix (AZ); On-site; USD 150,000 - 210,000; Full time

Job summary

7th Level, Inc. is seeking a Vice President of Customer Success and Product Delivery for a full-time remote role.

You will lead the end-to-end customer success strategy and oversee training product delivery, ensuring onboarding, adoption, retention, and expansion across accounts. Collaborate with product, sales, and operations to refine delivery processes and ensure on-time, within-scope implementations with high customer satisfaction.

Qualifications

• Leadership experience in customer success, account management, or client services.
• Proven delivery of programs/projects with cross-functional teams.
• Data-driven approach to measuring health, retention, and expansion.

Responsibilities

• Lead end-to-end customer success strategy and delivery of training products.
• Manage customer success teams to drive onboarding, adoption, retention and expansion.
• Collaborate with product, sales, and operations to standardize delivery and improve processes.

Skills

Leadership

Customer Success

Program Delivery

Data-driven

Communication

Remote team leadership

Sales enablement

Stakeholder management

Education

Bachelor’s degree in Business/Management or related field

Tools

CRM systems

Customer success platforms

Job description

7th Level, Inc. is seeking a Vice President of Customer Success and Product Delivery for a full-time remote role.

You will lead the end-to-end customer success strategy and oversee training product delivery, ensuring onboarding, adoption, retention, and expansion across accounts. Collaborate with product, sales, and operations to refine delivery processes and ensure on-time, within-scope implementations with high customer satisfaction.